Valet Movers

Unethical, poor customer service, missing items, lack of timeline and ignore phone calls

6th of Jul, 2011 by user1212

DO NOT use Valet Movers I had an absolutely HORRIBLE experience from start to finish with Valet Movers. Valet Movers showed up to pick up our belongings with three men and 20 rolls of tape. We had already boxed up all of our belongings, but they still used all 20 rolls of tape tripling and quadruple taping boxes so they could charge us $5 a roll when they were done. One of the three men left at the beginning, leaving only two to do the entire job and then proceeded to charge us for a "Long Carry" because it took them longer than normal to do the job. Once our belongings were in their hands their customer service went out the door. It took them four weeks to deliver our belongings (three weeks after the set delivery date). They could not and would not give us a delivery date when we called and asked about the status of our belongings. We asked to speak to the supervisor ("Boss") for a week and for him to return our phone calls. We finally spoke to him once our belongings arrived, but only because the driver called his personal cell phone. There was then a dispute with the sub-contracted delivery company over a charge for stairs, which was placed in the contract by Valet Movers but according to the contacting company it was not. I would also like to note that in my first conversation with Valet Movers I asked if they use their own trucks or sub-contract out. I was told they had their own fleet of trucks, which was not what I experienced. When we asked for a 5% military discount because we had never received it and never received a phone call back about it; the "Boss" wanted to give the 5% discount for the original estimate and not the total amount. We also had three boxes missing once our belongings were delivered.

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