USAA Kimberly Newton Their insured hit me in an accident and they decided not to pay for the rental I needed to get to work! San Antonio, Texas

28th of Dec, 2011 by User604733

I am a carrier of Geico but I was hit by a USAA insurance carrier. The accident happened on the 9th and fault was not determined until the 18th, that being the USAA carrier. I immediately got a rental car once fault was determined and kept it until I was able to get the car out of the shop which was the 30th. I would have got the rental right away but was afraid there would be no fault determined and I would be stuck with the bill on top of my deductible. USAA paid for the car only from the 18th until the 23rd because repairs were completed on the 23rd(started on the 14th). The way I see it they are making our pretty nicely here seeing as though they could have been paying from the 9th until the 23rd and I was only asking to pay from the 18th-30th, saving them two potential days. I spoke to a supervisor at USAA and was hung up on after being told "I don't understand why you don't get this". I just want to be written a check for the $227.00 I was promised and deserve.

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