On Wednesday, when I still had not heard from them, called to find out if my order had arrived, I was told to come down and pick it up. Upon arrival, I noticed the showroom now had a hutch on top of the desk display. I was then told that those were the pieces I would have to take, as it was a discontinued item, and there were no more available. I inspected the pieces on the floor, and agreed to purchase. The pieces were sent back to shipping and receiving to be wrapped for transit. I waited an hour and a half at their loading dock, and two guys showed up with monstrous cardboard boxes that had been taped together, and I was summarily dismissed.

When I got home and unwrapped the desk, I discovered that the corners of the left side had been smashed beyond repair. When I called the store, I was told that I was responsible, because I had signed saying that I would accept the floor models, as is. The shipping manager was rude, and accused me of lying about the damage. They won't refund my money, and I am stuck with junk.