Consumer reviews and reports on scam companies, bad products and services
Urban Active Fitness
urban active fitness global fitness misleading advertising and information westlake, Ohio
20th of Jan, 2011 by User155609
I signed-up in September, 2010 at this gym because they had a pool. I was not interested in any other programs or equipment, just to be able to swim. I paid for 2 years. I was assured that the pool was well maintained and kept at a desirable swimming temperature.


Beginning November, 2010, the pool was very cold - at temps 76 degrees and below. A lap pool is supposed to be maintained minimally at 81 degrees. Any lower and the cold cramps your muscles. I like to swim at least 30-40 minutes and there were times I could only swim 10 minutes because I was shivering while swimming and my lips were blue. To top this off - the sauna in the ladies locker room was notworking!


I have made numerous complaints and phone calls. It is now January 21 and the pool is 76 degrees today. I was told they were working on it last week and this past Monday - but I guess that wasn't the truth.


I feel I was lied to so that they could get my money and they have not delivered on what they advertise or promised.


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