TSC Pets.com

TSC Pets.com TSC Petshops, Dogtrastore.com This company is a fraud! Do not be a victim. Walnut, California

12th of Jan, 2011 by User826062

Order: October 2010 for a sick pet - Paid $50 for shipping. TSCPets web site states "Asia Standard" 6 - 10 day's. But my order never arrived and it's over 60 day's. Filed a complaint with the Better Business Bureau, Colton, CA. And will file a lawsuit in Los Angeles County Court.

I was sent a tracking link and it took me to the USPS web site. And stated shipping "First Class International Mail", not Asia Standard. I called our Post Office Inspector and was told there isn't a shipping method called "Asia Standard" in the USA or in Hong Kong. And he said since they shipped First Class Mail you cannot track the package?

I immediately emailed TSCPets and asked why my order was shipped First Class Mail? And was told this was their shipping method to Asia. After 10 day's I emailed them again and the response was my package was "probably held up in customs".

I filed a complaint with the Better Business Bureau, Colton, CA. And was told the BBB policy is to wait at least 30 day's from the filing date for the offending company to respond. But TSCPets ignored Better Business Bureau repeated requests to resolve my dispute.

I emailed TSCPets with a request for a full and immediate refund within 24 hrs, or I would file a lawsuit. Today I received an email from TSCPets who said they "put a tracer on my package". But since they know you cannot trace First Class Mail, it's a blatant stall tactic. And proves they are a fraud! They never addressed my refund request. And I suspect they never shipped my order?

If you have experienced fraud with this company, please file a complaint with the Better Business Bureau, Colton, CA. And file a claim in small claims court. Both can be done online.

1) Los Angeles Superior Court Electronic Filing - https://ww2.lasuperiorcourt.org/eFiling/Login.aspx

2) Better Business Bureau, Colton, CA - www.la.bbb.org/ComplaintInformation.aspx

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Comments

4639 days ago by Aussie

Buyers BEWARE...I CANCELLED WITHIN A 5MINUTES...THEY SAID IT HAD ALREADY SHIPPED FROM THE WAREHOUSE...THESE PEOPLE ARE SCAMMERS...I EMAILED THEM IMMEDIATLY WITH THE CANCELLATION WITH THE TIME AND DATE STAMPED ON IT...BUT THEY STILL SAY IT WAS ALREADY SHIPPED...BLOODY AMAZING THE ITEM WAS SHIPPED WITHIN 5 MINUTES...OR SO THEY SAY...FROM ANOTHER LOCATION ALSO...THE SO CALLED GENERAL MANAGER IS RUDE...I HAVE ASKED MANY TIMES TO HAVE HIM CONTACT THE OWNER HE REFUSES TO GIVE ME HIS NUMBER OR EMAIL...I AM NOW GOING TO REPORT THIS TO THE ATTORNEY GENERAL AND THE BBB...

4399 days ago by Pavel Pavlov

When shopping I have choosen euro version for each collar - totally + 60$
For me this price difference was accepted meaning that I would not have to buy special chineese adaptors and my dogtra products will be fully fitting for euro electrical standards including euro charging adaptor!

I was really upset opening received box at the post office and feeling myself cheated. I really appreciate that your company concerns about customers from europe offering such adaptors, but than you should have any information on your web on that.

So now I have 2 dogtra collars with US recharging adaptors instead of REAL euro version and 2 chineese plastic things for 60$!!! and even those are of bad quality. If information on web woud not be so cheatful, I could choose US version, buy better things in Russia for 10$ both!!! and safe 50$

After lots of e-mails with Customer Service received just one word of sorry among silence and Ignore. They do not accept this issue as their fault, do not want to give money back, just saying: "We are sorry to inform you that this is how we sell our EURO kits. Dogtra no longer sells chargers like the one you showed. We only offer the adapter and the US charger." Than there MUST be any information like that for Customers clicking "Euro version +30$". But there is NO!

Be careful, cheating and NO CUSTOMER SERVICE!