tripres.com

Cancelled/Resold my reservation

1st of Nov, 2012 by User63433

This is an outfit run by thugs. I made a Las Vegas reservation 2 months in advance for three weekend nights, fully paid in advance at $255. I drove from Los Angeles to Las Vegas and arrived at 3AM. When I arrived, the Hotel said I had no reservation. I showed them the computer print out that said I did. They still said I not longer had a reservation. It turned out to be a hot weekend in Vegas and they sold my room for several times what I had reserved it for.

It turns out that tripres.com gave them the go ahead to resell my room. According to their 'rules' always in a fine print on the third page of you confirmation, if you don't check in between 3pm and 12am, you forfeit the reservation.

No hotel, in Vegas would do this type of thing if you didn't show up during normal check-in, fully realizing that travel can be problematic. Even if you don't show up entirely, they would only charge for the 1st day.

Not only wouldn't they give me any refund, even partial, but they denied me in the crudest language and left me in a very difficult spot. It was a previous management that helped me out and didn't take advantage of my predicament.

My protracted appeal to the credit card proved to no avail.

As a booking agent, Tripres.com is run by no-class, unscrupulous thieves. I would recommend dealing directly with the hotels and not with greedy, middle-men like these.

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