TMOBILE

Tmobile T-mobile Horrible customer service and disputes with phone bill wherever, Nationwide

20th of Dec, 2010 by User746335

I don't even know where to start, i as a customer am so fed up with tmobile and dealing with them its rediculous. First of all, i have been a customer with them for many years and things have just gone done while the prices have been going up, when you try to call customer service, you can barely understand them, sometimes i even have to hang up and call back because their english is so bad. also i recently upgraded my phone to a droid which said $199 on the tag, so after "taxes and fees" i paid $403 and 3 installment payments of $39.99

so i still dont know where they got that price from $199 to that. its been over 6 months and im still paying for it $39.99 a month extra on my phone bill. everytime ive called customer service, they always say "this month is your last payment and to go to the store where you bought the phone because it shows that its paid off already and customer service has no power to look into that. so after driving to the store, they said there are only 2 more payments left and. it is absolutely not my job to have to call them all the time and waste my gas to drive to the tmobile store to figure out what scam theyre puling on me.

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Comments

4917 days ago by Unhappy Tmoble User

T mobile Lies.

I went to two different T mobile stores and asked them if I sign a contract could it be cancelled if I got transferred out of the country. They said yes, no problem, all I had to do is provide them with documenation of the new job offer and the move. BOTH stores told me the same thing. TWO different locations, TWO different people. I went to cancel the contract after providing the documentation to the store and guess what? Only MILITARY can cancell the contract. I asked why their staff lied, or why they were not better trained regarding the cancellation policies, and was it their practice to lie. I was told that if I didnt pay they would send collections after me, no matter where. They threatened me. I am never going back to the united states, And NEVER EVER EVER to TMOBILE and will discourage anyone from using them EVER!!!