Thomspon Moving Inc Dishonest, Hidden fees, Forceful, A disappointment Sunrise, Florida

18th of Nov, 2012 by User951334

BE AWARE OF HIDDEN FEES THEY ADD THEM TO THE BILL AT THE END. I hired this company because the sales rep over the pone was very personable and promised excellent service as well as a special flat rate of $180 for my move. I moved 4 pieces of furniture (bed, dresser and 2 nightstands). The movers showed up, very nice guys, did the job, caused a few scratches to my furniture but I decided to let it go. To my surprise the final bill was $284 not the flat $180 the sales guy promised over the phone. I let go of all-inclusive estimates for $225 because Lincoln, the sales guy, promised me the $180 rate so I would go with his company. Needless to say I was furious. I don't mind paying for rendered services, but I do mind being lied to and forced to pay for undisclosed fees despite my specifically asking about them. After much back and forth the 'owner' agreed to knock down the fuel surcharge so I still had to pay $60 over the agreed amount. Nothing I could do, I had to let the movers go and agree to be scammed by a skillful sales guy. By the way, I now have to fix the deep scratches left on two of my furniture pieces. I don't mind paying for services when there is full disclosure and honesty, but when you lie to a customer to win business over someone else then shame on you. Highly disappointed. I feel abused as a customer. WILL NOT RECOMMEND THIS DISHONEST BUSINESS TO ANYONE. Karol
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