The Raw Food World Matt Monarch Will not return refund when email was received for item recalled and stated refunds would be given. Ojai, California

30th of Dec, 2011 by User962114

I ordered a small bottle and large bottle of Adya Clarity at a cost of $78.45 that was charged against my credit card on October 14, 2011. This product was suppose to remove all chemicals from our drinking water by adding a few drops to each glass. I used the liquid from the small bottle first. On October 31, I received an email from Matt Monarch stating that Adya Clarity was recalled due to the chemicals in Adya Clarity and he was removing the product from his shelves. He also stated that a refunds would be available for anyone who requested a refund. I immediately emailed him and requested that I get my refund by check or credit my credit card. I called several times and the answering machine stated if you wanted a refund please leave your name and telephone number. Finally on November 29, 2011 I received a call from a gentleman telling me that I needed to sign a form and he would either fax or mail the form to me. I asked him to fax it and gave him my fax number. I never received the fax and I faxed The Raw Food World a letter asking to please refund my money with my signature. No answer and no return calls from the calls I kept making. I faxed them another letter on December 17, 2011 asking to please honor their word and refund my $78.45. I get emails constantly with Mr. Monarch's newsletter and how he delivered his child and filthy language he uses, but I have never received an answer from them or have I ever received my money. Please do not order anything from TheRawFoodWorld. They are a ripoff.

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