Sent money needed for paperwork and after many phone calls and emails telling them I had not received them they finally were sent. Instantly signed andfaxed backto National Children's Association andreceived an email confirmingthey received them in September 2010.

Since then I have not heard from them. I have tried calling but lines are down. I have emailed numerous times with no response. I have went on their web site contact page and when I put in info and try to send it will not submit it.

I think that they have ripped me off. I checked their status in the BBC and saw no complaints before I sent money. Would like to get my money back if anything.