The Folder Advantage

The Folder Advantage Took my payment for advertising, never ran the ad. Don't return phone calls or emails until threatend w/ a lawyer Houston, Texas

16th of Dec, 2010 by User498953

The Folder Advantage cold called me for an ad in Century 21's client folder. I talked down the price and was told it would be a $400 ad for $200. I paid in August 2010, they were to run the ad in October, 2010. After never receiving a hard copy in the mail as promised, I started calling and emailing in Oct. and on into Nov. Finally on Dec. 14th, after sending an email threatening a lawyer, they called me immediatly and told me they did leave a voice mail message earlier in Dec. Interesting, they had my emergency land line # and it has neither voice mail or an answering. After threatening to pull my add because I accused them of lying I decided to ask for a refund. I was told they are way behind because their "art" lady's mother died. I was further told that they are receiving multiple calls daily about companies not receiving their advertising. I was then told I would receive my refund, minus $50, on Dec. 15th. I waited until Dec. 17th for the refund, then contacted my attorney. I sent them an email telling them that. About 30 minutes later I received a $149 refund. They are likely to be out of business by January. Their website has changed drastically since August. Although they do have a B- from the BBB, the company is going down. They are definately not producing the service they offer and charge for and they don't give full refunds, even though it's all their fault.

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