The Berry Company Unwanted services through Frontier Communications Rochester, New York

15th of Dec, 2011 by User184420

After 5 years of dealing with the Berry Company and Frontier Communications, I changed phone companies to get rid of them both. They are viruses. My monthly business phone bill was twice what it should have been because I was being billed for "Optional" services; the services of the Berry Company. Unless I am mistaken, optional means optional. Off an on I would email, phone... dance around with a tag team that never stopped providing me with service I didn't want. The bills for The Berry Virus would come to me through the Frontier Virus in the form of monthly bills. I'd call Frontier and they would pretend to be innocent bystanders incapable of correcting anything or even contacting the third party they routinely bill for(!) I'd then call the the Berry Virus and they would give me a runaround and a case number, as if a case was being worked on. It went on for years. I paid my bills on time. Like everyone, I was too busy to bother fighting. That's what they count on. The scam always was "your listing has already been published and it will be stopped... blah, blah, blah. Frontier would say, "you have to deal with them." ) Frontier and Berry: a two-headed virus to be avoided by all means.

Track this Report 1 Comment | Post a Comment

Comments

4797 days ago by Berry1910

At Berry, we value the partnerships we’ve formed with businesses like yours. Our objective is to deliver high quality print and digital solutions and to provide the highest levels of customer service. If there has been a disconnect between Berry, Frontier and your business, we would like to apologize for it. We realize that monthly billing statements can sometimes be confusing, depending on how many items are on the bill each month, etc. Without more information regarding you and your business, I can’t comment any further on this issue, nor can I help you resolve it. But if you are willing to call me directly at 585-272-2901, I would be happy to discuss your situation with the goal of resolving it to your satisfaction. Again, we’d like to apologize for any inconvenience you have experienced.

I look forward to hearing from you.

Sincerely, Kevin Dowd, Client Services Regional Director, Berry