TELUS

Telus - Lied To Me and Scammed Me Ile Perrot, Quebec Canada

27th of May, 2011 by User914342

I recently bough a new Iphone from Telus Mobility at the store in Galeries Des Sources in the west island of Montreal. I had lost my phone so I needed another one and went to the store at Fairview Shopping Center where I bought my original Iphone. They made me pay a $360 upgrade fee plus $175 new phone fee to get a new phone.... and that was after I waited in the store for over 3 hours because their computers did not work.... then they could not even process my order. I was very upset that I would have to pay an additional $535 just to get a new phone but they are like Nazies! So I was forced to go to the nearest location at the Galleries Des Sources.. also located in the West Island of Montreal. Once arrived I asked to process my new phone upgrade fee and new Iphone 4 order... I really needed a phone and did not want to argue any more. They processed my order and I confirmed with them that I would have 14 days to exchange or return it if I needed... as per the telus corporate rules... he said yes that is the rules. A few days later I found my original Iphone, IGA phoned me and it was stuck in some food Ilses... LOL funny. So I got my phone and went back to the store a the galleries des sources to get my phone and upgrade fee credited as promised be the representative. To my surprise he said this was a franchise store and they do not take returns and denied telling me a few days ago that I had 14 days to return my phone.... Man I feel so ripped off like i have never felt before, got scammed for over $500 from Telus, treated like shit by more than one store.. and stil stuck in a contract..... this is corporate nazism! Don't ever buy from Telus if you know what is good for you.

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