T & R Fence LLC Poor customer service, low quality work Killeen, Texas

14th of Aug, 2012 by User609549

This company sent over a young man on Feb. 28th, 2012. This guy told me they would be using high quality wood (he said it was treated which would make it last longer). They were suppose to start work on Wednesday, however, no one showed up until a week later. I was not home when they began work and when I returned, I came home to a mess. There were cement bags all over my yard from where they left them laying. They were suppose to remove the old fence and put it to the curb which they didn't. The wood was warped from day 1 and boards were split/cracked. One of the posts has a large rotten piece in it. (The guy tried to tell me that would make the post stronger. How can rotting wood make something stronger?) I asked for it to be replaced and for the randomly placed spacers in the fence be moved to so they weren't just sticking out in the middle of the fence. None of these were fixed. The boards started popping off b/c they used a nail. I told the guy that I didn't want nails in it to begin with, I wanted wood screws. This new guy shows up with his young daughter to fix the fence. He tells me that no one uses wood screws in fences and he admitted to using low quality wood. He tells me if I want to have my fence fixed correctly then I will pay more to get it fixed. His solution to the boards coming down is to put more nails in them. He says that I need a wind brace on my gate to make it connect together. First, he came without my knowledge again (no call, no knock on the door, nothing). He nailed some cut 2x4s onto the existing gate (should add they are not cut straight nor nailed on straight). Then he put a large two-by-four in between the pieces of the gate and I can not open it any longer. He tells me that he doesn't care how many times he has to come out to the house b/c he is paid by the hour. On August 14th, Gary came to the house again and admits that the wind brace wasn't put on properly so he would fix it. I asked for him to do something about the uneven cut 2x4s and he told me that he didn't care what I said or what I thought b/c he wasn't going to fix my fence. They keep trying to get me to pay more money. Isn't that illegal? He told me that he didn't call before coming to the house b/c he was at another job site. Then he told me that he would have to come back to fix the fence b/c he didn't have his tools on him. (What professional contractor doesn't come with his tools?) He lied to the BBB by attacking me. However, he is the one who started screaming at me, calling me names and then as he is storming off to his truck, he yells, "I AM A PROFESSIONAL!!"

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