| Swirl.com |
| Swirl.com Swirl by DailyCandy Deceptive business practice Internet, Virginia |
| 5th of Sep, 2011 by User791380 |
| I am convinced that Swirl.com is engaged in a deceptive practice of withholding due credit back to original method of purchase (e.g., credit card) on returns until its so-called "processing time window" closes to issue only store credit. Swirl sold me a defective product which I returned for credit. Instead of issuing credit, Swirl shipped the product back to me! They said the right things on the phone but would not follow through with promises. After over a month of my repeated attempts to get an RMA number and shipping return label, I was finally provided with both and shipped the damaged product back to Swirl. Alas, it didn't process my return for credit for close to 2 months! When I called to inquire, I was told that it was now outside Swirl's processing time window and that I could only be given store credit. Swirl sold me a defective product, provided a lousy customer service, renegaded its responsibility of promptly issuing credit, and acknowledged (by Teresa, the customer service manager) that I was being punished for its incompetence. Based on some other reviews posted on the Internet, I believe Swirl.com routinely treats customer returns the way it treated mine: withhold credit until "too late" and only issue store credit. |
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| I am the lead of customer service for Swirl by DailyCandy and after reading about your post, I am so regretful to hear of your experience with Swirl. I apologize on behalf of the entire company and I wanted to reach out to you to repair this situation and your outlook on our business. We are not taking this situation lightly and have spoken to Teresa and the entire customer service team regarding this incident. We have taken proper precaution to ensure something like this does not happen in the future and reprimanded all involved accordingly. I would love to be in touch with you, please email me personally at [email protected]. We want nothing more than to make this right for you. Thank you. |
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I purchased a DailyCandy Deal for 50% off a Mani-Pedi at Dashing Diva that was supposedly worth $150. I have been to Dashing Diva many times and I'm fully aware of the prices on their menu for the different Manis and Pedis so I had high expectations that this was going to be something special. I convinced a friend of mine to buy the deal as well so we could go together. When I got there the approximate value of the services I received was about $90. It was closer to 15% off than 50%. It's ridiculous that they don't check these vendors out so they can inflate the value of the services to get you to buy the deal. I wonder how many of these inflated deals are out there in general.
When I contacted customer service this is the response I received:
Hi!
Thank you for your feedback, I will pass along your information to the appropriate people. The value of the deal is created by the merchant who feels that it best reflects the value of the deal you are receiving.
I will pass along your information so they are notified of your feedback.
Thanks again, we appreciate your support.
Basically it's saying. Thanks, we took your money but we're not going to do anything to ensure the vendors are actually offering what they're advertising. This is the last DailyCandy deal I will buy. |
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anyone receive their swirl refund after they shut down operations? first of all it took FOREVER to even get a frickin check, over 6 months.
it finally came, BUT it came in the form of a payroll stub through ADP (can we say WTF??).
THEN it was for a lesser amount, about $20 less. did I just get taxed on my refund?
wth is going on? has this happened to anyone else?
why is it so difficult to get my money back? |
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