suntrust unorganized, rude, failed to properly close my account durham, North Carolina

12th of Jan, 2013 by User202458

I used to love banking with Suntrust. I recommended them to all of my friends and family. I wish this could have gone differently but now I'm forced to close my accounts with them and look for another bank. When I moved back to NC from NJ I had to find a new bank. At the time the closest (((REDACTED))) bank was in Virginia. I decided to go with Suntrust because I'd had a negative experience with (((REDACTED)))and my mom adviced me against (((REDACTED))). When I opened the account I got the Suntrust at Work Solid checking account. There were supposed to be no maintenance fees because of my employer. Well all as fine until November of 2011 when they started taking $17 a month out for maintenance fees. I use my checkbook register religously and never checked my account online or anything. I didn't notice the missing money until September 2012 when I got an insufficient fund notice in the mail from when I wrote a check for my electricity. My account was at $-1.37 when I should have had almost $186 in my account. I went to my branch and they informed me that they sent out letters in October but not everyone got one. They wouldn't give me my money back but the reversed the NSF fee. He changed my account to th regular Suntrust at Work account so that my direct deposit would have the maintenance fees waived. Then a little before Christmas I became a victim of fraud. I checked my account and noticed a check for $30 had been cashed. I hadn't written a check in months. So I go online and see that the check is obviously fake it doesn't have my signature nor is it endorsed on the back. I called the Suntrust Fraud report line. I asked th woman what I should do from there and she told me it would be best to "hard close" the account and reopend a new one. When I got the new account number I should call them back and they'll refund me the $30 fake check to the new account. On the Dec. 27th I tried to close the account but the bank told me hat they couldn't close the account because there was a pending transaction. Someone had used my card at a Redbox that morning. I'm the only one with a card to the account and I have never used a Redbox. He told me he would put a block on the account. Only money could be deposited and not withdrawn. He said the Redbox transaction would still go through and I coul close the account and dispute the charge later. He took my debit card so he could shred it and ordered me a new one. The next day I looked online and saw that the transaction had gone through and my paycheck had been deposited. I immediately went to the branch to have the account closed. The woman told me that she saw I had a block on the account and then hard closed my account and helped me open a new one. She transferred my money over to the new account and was very helpful. I looked online and saw that my account was no longer on the site for me to look at and I tought everything was good. A few days later I got my new card in the mail and activated it. When I tried to use it it kept getting declined. So I called customer service and she said it was still connected to the old account and switched it to the new account. I remembered that I was supposed to have the money refunded to my new account and I was connected with the fraud report line. The woman told me that the $30 had already been deposited BACK INTO MY OLD ACCOUNT!!! I told her I closed that account. She said it was still open and that it was at $-257 and the $30 had been deposited in thre to try to make the account positive again. She told me that the account couldn't have been closed on the 28th bcause the Redbox transaction was still pending and didn't go through until the 31st. She told me thre had been more withdrawals since then. I said there shouldn't have been because there was supposed to be a block on the account. She said there never was one and I basically had to deposit money into the account to make it positive so that I could try to reclose it. I told her that I don't even have access to the account anymore since I tried closing it. She said I had to go to the branch. She was extremely rude and acted like I was lying. I decided I was going to act like I didn't know the account wasn't closed and continue on with my life. Besides, if I hadn't wanted the $30 I would have never known. Then I got mail from them saying that my accound was now in the negative 350s and I neededto give them money to bring it back into the positive. I also got more NSF notices talking about different transaction they paid on my behalf. Why on earth would you approve more withdrawals when the account was already way overdrawn??? I took all my money out of my new Suntrust account and I plan on closing it (if I even get that done) because I was told by a friend that they'll go into my other Suntrust accounts to make the old one positive. Thank God that there are (((REDACTED))) down here now. I will definitely be going back to banking with them.

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