Sunburst Shutters Home Depot Shutters Blinds, Window Treatments, Shutters, Newark, New Jersey

19th of Feb, 2012 by User123827

Unbelievable... I call Sunburst Shutters, (apparently the parent corporation is somewhere in Texas) and I get some smart ass manager on the phone by the name of Chris. He gives me the whole testimonial on how Sunburst is the best in the business, etc... Anyway, you can't measure yourself #1, #2 you MUST have Sunburst install it! And, #3 you get treated with the blatant disrespect a CUSTOMER should never have to endure. They have some shady agreement with home depot that if you purchase through the Home Depot, they have to measure and install, PERIOD. Are you kidding me? Is this America? Or, is this Nazi Germany? What if I don't want to have strangers running around my house, with their dirty paws and feet? If I am purchasing something, I should have the right whether or not to install it with whom I choose to have install it. So anyway, it was amazing to learn that when I called Chris at the NJ location from the 1-877-Sunburst number on the website, he informed me that I could measure myself, install it as well as long as I didn't go through the Home Depot. However, what was amazing is that I just caught Mr. Chris in a felt out lie! You see, he gave me one Price over the phone per Shutter of approximately: $379 and then when I priced it through Home Depot it Was well above $479 per shutter. Now, I say this... HOW CAN THAT BE? I called him immediately and he had the Audacity to call me deceptive? I am appalled at the way I was treated, and nobody should endure this type of treatment. Who the hell is Chris to call me deceptive, when he was clearly caught in an "Uh-Oh Panic Situation" Is this the way you treat all your customers? I am happy to announce that I would never buy your product, as a matter of fact I purchased a better product from a company that treats their customer with RESPECT! You should have "Chris" go for some respect and people skills training. May I suggest a Dale-Carnegie course for your belligerent employee chris, whom was so deceptive as to not give me his last name. Steer Clear of SUNBURST SHUTTER COMPANY and Definitely steer clear if you get Chris on the phone.

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