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| Suisse Natural Hair Salon Sarah Deucth SCAMMED ME OUT OF $5,000. for PRODUCT THEY DIDN'T DELIVER Newton, Massachusetts |
| 19th of Dec, 2011 by User186214 |
| This salon promised to provide me with a hair integration system that would be completely blended with my own hair, she was extremely convincing and also makes these promises on her website. As a younger woman suffering from hair lose, I agreed to the $5,000. price tag. When she put the system on me it was horrible it was only the top of my head and my own hair is really short, so try to picture a lump of hair on the top and no hair on the sides or back. She tried to convince me that it was me and I just needed to get used to it...I was horrified...I've tried contacting them to no avail. I apparently have no other recourse since he receipts say all sales final and I was pressured into paying her the balance by her and 2 of her family members. I just want them to take this thing back and am even willing to pay a portion of the money. Hope going forward this will at least help someone else in my situation to not suffer. |
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The accusations made by this consumer are far from accurate to say the least...
As promised, a custom hair integration system made of premium quality 100% human hair was indeed designed, created, and delivered to the client at a competitive price. The system was colored and styled to best match the client’s own thinning hair. The hair system was properly attached using the same method originally described to the client during the free consultation at which point the client stated they chose Suisse based on our great reputation.
There was never any pressure to purchase from any of the salon staff. Furthermore, the false accusations made by this client were posted before we were notified or given an opportunity to address any of the client’s issues with our work.
When the client states “I’ve tried contacting them to no avail” they failed to mention their attempt to contact us was done via email. Our email account (which gets hundreds of messages a day) is checked periodically and it is not uncommon for anyone communicating through email to experience a delay. A phone call to the salon would have resulted in an immediate response.
We have been providing our services to the public at the same physical address with the same telephone number long before the Internet, and have always made every effort possible to make ourselves available to our clients.
When we contacted the client regarding these accusations we offered additional options as well as other alternatives for hair replacement, but when asked, the client refused to return to the salon, making it impossible for us to achieve a satisfactory result.
True, sales of custom hair integration systems are final because these types of systems are designed and created specifically for the client and therefore serve no purpose for anyone other than the client it is created for. This is why a contract is written and must be signed by a client before an order can be placed. However, in this particular case of extreme customer dissatisfaction we have offered a partial refund and allowed the former client to keep the system, which they can now use and have serviced anywhere they desire. (product delivered / there is no scam)
Dealing with hair loss can be very difficult for some to handle and at Suisse we honestly try our best to help make the transition into hair replacement as smooth as possible for our clients. Hair integration systems can take some getting used to as you are introducing a new foreign element to your hair and scalp. It is unfortunate that in this rare situation, the client was unable to accept the prosthetic. Instead of calling us to express their concerns, the client chose to take out their frustrations with a public display of anger.
(at 12:40am)
Suisse Natural Hair Salon has been in business for twenty-five years and has a loyal following of satisfied clients who are willing to testify on our behalf. Many of our valued clients have written reviews and testimonies that can be found on reputable social media pages and websites such as Google, Yahoo, YellowPages, Citysearch, MerchantCircle, InsiderPages, Yelp and SalonSeeker. If you would like to read more of what our clients have to say about us, we invite you to visit the testimonials page on our website http://www.suissenaturalhairsalon.com
If you have any questions or concerns regarding the legitimacy of our products and services, feel free to contact us at [email protected] Or better yet, call us toll free. 800.675.7779 -Sarah Deutsch |
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