Sterling McCall Nissan Nissan North America, Inc. Manufacturing Defect - Cracked Wheel Rim and generated false Tire Pressure Test Report Stafford, Tex

2nd of Jan, 2012 by User109386

Took 350Z to Sterling McCall Nissan, where purchased, for 75,000 mile service, oil change & Tire pressure and sensor check. Upon picking up car after service performed; was asked to sign "Multi Point Inspection Report" showing all 4 tires were tested to 35 psi. Declined to sign & checked car. Check of car shows Tire Pressure Sensor still flashing, indicating low tire pressure.
Went back into Sterling McCall Nissan & told them that they hadn't even checked the tire pressure.
Service Tech, David Chong & Service Adviser, Ryan Cruze said they would take care of it. Car was brought back 10 min. later. David said he reset the sensors and everything is ok.
Driving home I noticed tire pressure in all 4 tires is 33 psi, not 35 psi as written on Multi Point Inspection Report. Next day Tire Pressure Sensor is flashing again, indicating low pressure, or faulty sensor. Tire pressure was down only several lbs., so made mental note to return to Sterling McCall Nissan to have system re-checked. several days later; tire was noticably low, but not flat. Drove to Firestone (close by) to have leaked plugged. Firestone showed me where Wheel Rim is cracked. So, Firestone is able to find cracked rim, after Sterling McCall Nissan had two (2) opportunities to check air pressure and wasn't able to find it. There is no damage to the wheel or rim other than the 1" long crack in the inner rim. The tires are only five (5) months old; still have some webbing between treads. There is no danage to the tire. So, no other damage to tire, rim, or wheel, but 1" long crack in rim. Other three (3) wheels and rims also have no damage. Went back to Sterling McCall Nissan to complain and asked to speak with General Manager, David Beer.
Was told he would be right out, but the Service manager came out instead. David Beer would not see me in regard to the matter. Service Manager, Allen Thomas, looked at the wheel, got digital pics & said he would send to Nissan North America and see if they would cover it under warrenty. I told Allen that one of their rims is obviousely faulty& that I am concerned about the other three rims. Allen said: "Do you want me to check the other wheels; I will if you want me to?" Ther other three wheels appeared to be ok, according to Allen. Next day, after sending pics to Nissan, Sterling McCall Service Manager called to say Nissan North America ould not provid a new wheel, as the warranty period has expired on the wheel (3 years).
However, Nissan North America was willing to pay only 1/2 of the List Price (approx. $340.00) of a new wheel ($645.00). So, I would have to pay $340.00 before taxes, to correct Sterling McCall Nissan's incompetance and cracked wheel that they sold me. I declined the offer, as I am not responsible for the wheel failure. This is a manufacturing defect and a resulting Breach of Warranty of Merchantability and the UCC.
Only possible alternative is that omething could have happened to the wheel while in the care of Sterling McCall Nissan, while there for service.

Track this Report 0 Comment | Post a Comment