Consumer reviews and reports on scam companies, bad products and services
StarLift Equipment
StarLift Equipment Co Clark Forklift Company West Haven, Connecticut
26th of Mar, 2011 by User378089
When dealing with StarLift Equipment Co Inc & Justin Picarillo all seemed good. I purchased a used Forklift on 1/19/2011 for almost $7,000 and did a trade in on my older Clark (Got $1,500 for it). They took a while to delivery the product which was no big deal but in order to us my credit card they charge me a fee for it. Months last, they randomly charged my credit card, which they STORED without telling me or authorizing them to do, $988.76. They did not provide me any information on this charge or even tell me they were doing this. I had to email and call to get any details. They mentioned to me that the forklift that I trading in months earlier was missing parts. I told Justin Picarillo that I had the parts here and he could come get them even though his inspector told me they were going to tear unit down for parts and that I wouldn't even need to give them the parts when they picked up my forklift. I told Justin Picarillo that storing my credit card info, charging my card without authorization and even charing me a fee to use a credit card was all illegal. They told me on 3/25/2011 they would refund my money. On 3/28/2011 when I called Justin Picarillo back, he told me he changed his mind and had no intentent of refunding me. He asking like a spoiled brat so I figured he must work for his dad. I was correct, his father Ray Picarillo is the man in charge. Ray was pretty nice but was very protective of his son. I mentioned to Ray Picarillo that I was going to file a scam report on them, contact the CT Attorney General, file a charge back, make a complain with the BBB and call the credit card company about their "fees" for using a credit card. He said go ahead, I am not refunding you your money. So here I am. I highly suggest stearing away from these guys. They are nice at first but this is a classic bait and switch. Just be careful!

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