Spirit Airlines Highway Robery! Horrible Customer Service! Over Charging! Outsourcing-Language Barrier! Extremely Rude! Chicago, Internet

5th of Nov, 2011 by User279950

Spirit Airlines is simply Highway Robbery! Charging not only for checkin's but for carryon's. The customer service is horrible, and all outsourced to India where the language barrier is extremely frustrating. Representatives are extremely Rude and no one wants to help. Unable to print out boarding passes for the disabled. I will not fly with this airline again nor will I recommend others. This has been the most horrible flying experience Ever and I travel frequently. Spirit should be Boycott due to excessive baggage fees and being required to pay for seat assignments!

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4412 days ago by Disgruntled17

After being told that our single bag was over-weight (the same bag we traveled with from Myrtle Beach, SC to Laguardia in NY), we were also told that that we had to pay for baggage again for our return trip. I stepped back and watched four other customers having to confront the lady at the counter about the unfair and poorly disclosed fact that baggage is charged coming and going -- ironically, that's not the case with seats. My heart went out to the lady who daily has to politely confront customer after customer about this form of deception.
After the baggage incident, I was surprised that Spirit Air did not charge for "return" seats.
Given all the underhanded extra charges, I now understand that Spirit Air is in no way a better-priced carrier than any other airline. In fact, I have reservations with Delta to Laguardia in April for a comparable price -- Delta doesn't outwardly charge for seats, baggage, etc., etc.