Southern Nannies

Southern Nannies, Birmingaham, Alabama Nannies Plus, Inc Completely a scam Agency and Negligent In Screening Potential Nannies For Families Interne

23rd of Mar, 2011 by User919321

I hired this nanny referral service the first week of january 2011. I was seeking a nanny placement for 30 hours per week at the rate of $15 per hour. I was charged $2000.00 in fees for this agency, or to find a suitable placement for my job description . I was guaranteed 3 candidates to interview from, that would fit the job criteria I was seeking within 8 weeks. I was not sent a candidate until the first of febuary, and I was told this was the perfect candidate. I hired this girl from her, only to discover in the second week of employment the hired candidate could not work or provide the job schedule given to her and signed upon In a written contract between the agency, the hired nanny, and myself. I was told by the hired employee she gave massages on Fridays and needed the day off. We had also agreed the candidate could furnish me CPR certification which she never did. We also agreed upon hiring the nanny could provide a flex work schedule. Once again, after the candidate was hired, I discover she indeed could not work a flex schedule. I contacted the agency with my complaint seeking a replacement before I terminated the employees employment. The agency owner herself tried to place herself in the position for $23 dollars an hour, or another candidate that was not in the specified $15 dollar per hour range. I have not seen and know I will not see another potential employee, because I do not believe the agency even has candidates since, and it is the end of march 2011. I informed the agency I needed childcare due to my work schedule, exactly what was needed, it has not been provided. I asked for a partial refund at least of my efforts And was denied. I also had to threaten a police report of stolen property due to the nanny taking nearly 2 weeks after discharge to return my home keys and carseat. The discharged employee also had the nerve to file a unemployment compensation benefit with the state, and she was not even employed 60 days. All this after she could not fit the job profile, did not do her job while employed, and quite honest showed no skill on the job. Furthur, after having suspicions on the background of the candidate having been employed as an actual nanny as she was said to have been, ran a National Background check on the nanny in question by her SSN# in www.intelius.com by a paid background search done by me, and could find no background at all on her by the given SSN# she listed with me on her IRS W-4 form to file with me for the state and the payment of her taxes. I tried pulling her up by her birthdate as well and found no matches. I am going to try another background check company today and see what I find if anything. When I asked the company southern nannies about this possible indiscretion in checking her background, they sent me the background check they ran, and the social security number on their background check with the screening service was different than the SSN# provided to me on her tax forms. When I called them and attempted to have this explained, I was told the former nanny had written down the wrong SSN#, then wrote the correct number over it. But this makes no sense. If she corrected the number, why was it not corrected and ran properly with their background check service? None of it makes any sense. I was told when she was hired she had been legally employed and paid taxes properly on by another family, just like I was required to do with her. Again, the agency owner then tells me last night, she was employed as a nanny, but may not have been paid legally above the books, therefore an employment record would not pull for her. Again, none of the story with these people makes any sense whatsoever. And, as a consumer of goods in the public, if you hire what is supposed to be a above board, nanny referral service charging $2000 finders fees in which they promise proper, thorough background checks before placing someone in your private home and caring for your child, you can clearly see by my complaint this did not happen with my family. It is very scary to me, and I am sure would be to many. You hire these agencies to save time as busy parent. Then when you not only discover the SSN# ran on a background check by them was incorrect, you have to go and spend MORE money out-of-pocket for background checks and searches, it is just not right to do to a supposed client of yours and their child.

Track this Report 1 Comment | Post a Comment

Comments

4941 days ago by Rharville

2011

Southern Nannies wished to address each negative statement made by Amy Huddleston. Mrs. Huddleston hired Southern Nannies to find her a nanny January 12, 2011. The process for referral takes 2-8 weeks and under certain conditions up to 10 weeks this is noted in the client agreement. Mrs. Huddleston hired the first nanny candidate I sent to her. The nanny has a background working with children as a nanny as well as working in a church-preschool with children of all ages. We signed contracts on February 3, 2011. Mrs.Huddleston called after the first week and complained about certain issues. We address them and I stated to her that in order to understand what is going on I needed to address the nanny with these issues. She said no. I ask her if she wanted to give the nanny a little more time to get used to the position. She agreed and I waited for a response. She called a week later and wanted a replacement.

I Rachel Harville have been in the childcare business for over 20 years and the nanny business for over 12. I have worked as a nanny through-out the ownership of my business for I love working hands on with children. I offered myself up to Mrs.Huddleston as a candidate because I felt we would work well together. I told her my hourly rate and we discussed how I work as a nanny. She was immediately interested and said she wanted to hire me that money was no matter to her. About three days later I contacted her via email to touch base and she responded aggressively asking me why I feel I deserve my hourly rate. At that point I said clearly I'm not the candidate for you let's proceed with finding a replacement under your contract with Southern Nannies. She said no she wanted to keep the nanny she hired. Another few days passed and she contacted me again saying she wanted a new nanny. I started the replacement process which takes the same amount of time as the first 2-8 weeks. Within two days I had her and excellent nanny to interview for the position with over six years of nanny experience someone I had seen firsthand working hands on with children. During the interview she told the nanny she wanted to hire her. She said they would sign contracts on that following Friday. I contacted her about it and she said the nanny was nice, but she didn't want to hire her. She in fact wanted to keep the first nanny. Okay, at this point I'm confused. I have offered to replace the nanny sent a qualified first candidate and offered to send additional candidates for screening and still she says I want to keep the person that she continues to want to fire. I have all of this in email form to prove my side of the story. About three days later she emails saying she fired the nanny and wants her money back. Saying I lied to her is some way or another. Clearly, I have gone above and beyond to make this client happy.

Now to address the social security issue for the nanny candidate it was a simple human mistake made by me not the nanny. I typed in her social security number wrong into the company Point HR that does my background checks. The nanny had written the nanny application and the last digit of her social was written over a typed letter A making it at first glance appear to be a number 8 instead of a 7. Once I received the background check on that social I realized it was under a totally different person, so I contacted Point HR and pulled the nanny application realizing I had looked at the numbers wrong so Point HR did a new background check with the nannies correct social and everything came back clean on her, but didn’t change the letter of the written out copy that they send to me. The client had the current background check as well as the correct social on the nanny, but refused to accept it and continues to harass and slander me and my company even after I explained this to the client during a detailed phone conversation and she appeared to have understood. She then stated that I should proceed with the replacement process only to check emails the next day and have in my inbox complaints she had filed with different outlets. Note: the client also used a basic search engine for her background screening and didn’t understand how to read the final product. She misunderstood that if a person doesn’t have a criminal record that nothing at all will pull up under that person’s name. She kept saying the person doesn’t exist.

In regard to the three nanny referrals client was told Southern Nannies will send 2-3 candidates for referral. She didn't want to wait after I sent the first referral for me to find additional candidates. She loved the nanny and wanted to hire her immediately. The referral process is intense. I may go through my nanny files and find 3 candidate available and qualified immediately or I may screen hundreds of candidate before I find the one. The goal is for Southern Nannies to send the right fit for the client. All seemed well with both sides during the signing of a work agreement. There was a lot of he said she said but neither could prove anything to me. I'm but a mediator. All I can do if the client is unhappy is to replace her. Mrs.Huddleston would not allow me to do my job. She fired the nanny on a Monday and was sending threatening emails to me by that Wednesday about spreading lies about my business if I didn't give her money back. I have everything in email form to prove it. In regard to the car seat and key the client fired the nanny without notice by text message. The nanny was out of town when it happened and then she came back into town she was sick. Nanny returned carseat and key within seven days of being fired. Mrs.Huddleston has been unreasonable during this entire process. Unemployment was filed by nanny candidate because she quit a full-time job she had been at for three years to take this position. She was not expecting to be fired or let go. Nanny has thirty days after taking the position to get her CPR certification renewed. During the signing of the contract client agreed to let nanny off on that first Thursday at 5pm so she could make it to the YMCA to get her training. When Thursday came client didn't want to let nanny leave. She has currently updated her CPR. In regard to the nanny having a life beyond her position. Know employer can expect a nanny to only wait around to be used for work. Nanny did massage in years past and stated she at some point wanted to get back into it. Client claims she asks for Friday afternoons off to meet with clients. Nanny denies and client has no proof. Note: The replacement candidate was well worth her $15 hour rate. The client said she didn't want to hire her because she went to church on Sunday's and was not available to work. The candidate said she was willing to work on Sunday's if needed and be flexible. Yet another example of how unreasonable Mrs.Huddleston is if she believes anyone to work for her can't even attend church services if they are not scheduled to work. As far as the nanny work schedule and qualifications. I have all her childcare and personal references as well as her clean background checks. This client is clearly seeking to cause damage to my company with nothing but lies and no proof of any wrong doing. It pains me to have to respond this way, but I feel there is no other way. I wish for Mrs.Huddleston the best in life but feel she hired me and then decided she didn't want a nanny or could no longer afford one.

This is yet more harassment from Amy Huddleston and slander. I am under no obligation to her at this point. She wouldn’t allow me to do my job and basically wanted a refund for all the time and money I put into this referral. You can’t buy a car and drive it for two months and take it back for a refund nor can you do that with a nanny referral. Once you pay for services and they are completed then you choose to stop the next step in the replacement process that is your choice.