The same chronology of events also happened to me regarding my transcripts. They told me I was set to go and they had my transcripts from high school. They allowed me to take 2 courses and then told me a week before my 3rd course that they did not have my transcripts. Beware, they have 2 headquarters (Phoenix and Pennsylvania) which you are never privy to at first.

The first thing they do is switch up advisors so it's to appear as though the left hand does not know what the right hand is doing. They then say they are going to withdraw you if you can not meet their timeline. They then try to take the monies out of your student load, and if they can't, bill you for it.

Here's who you contact first:

Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

1-877-FTC-HELP

FTC does not handle individual complaints, however, if there are several nationwide they will investigate. Please pass this information along so a class action lawsuit can be put together regarding fraud, theft, and any other illegal practices such as double dipping (take student monies and then charge you as well).

This is a for-profit business owned (and traded on the stock market) by

My complaint is solid. Remember, save those emails and telephone recordings if necessary!

Also, contact your State's Attorney, Department of Education at both the Federal and Local levels (South University Online has 2 locations. One in Phoenix and the other in Pennsylvania) and the Better Business Bureau. Contact them both by phone and email.