Sono Bello Atlanta Ripped off, very rude, no customer service Atlanta , Georgia

2nd of Oct, 2011 by User364049

If google would let me give 0 stars, I would've. From the point this place took my $8000, my experience has been nothing short of a nightmare. The consultant, Jenny I think her name was, seemed clueless about the entire procedure. The ONLY reason I bought was because of the pressure i felt to get care credit and a cleared day. Once I paid and had questions, no one would return phone calls. I called at least two dozen times to no avail. On my day to visit the surgeon, things only got worse. The LPN that took me back was cold and rude, and I overheard her yelling and blasting one of the other nurses with constant F bombs. She walked back in to check a blood pressure, the only exam that is done, while I was still changing. I tried to tell her I was nearly nude. Her only response was that she was in a hurry and that she had seen naked people before. THEN I met the surgeon, DiFrancesco according to their website. She made me feel fat and very unimportant and also stated she was in a hurry to leave for some sort of even plans. After those events, I tried to ask for a refund and to cancel the procedure. Only then did Jenny return my phone call. Initially she said she didn't know how the refund process worked since I'd already seen the doctor. Then, about 3 days later she called and said that I would lose half of my money if I cancelled because I had purchased a cleared day, or something like that. I went ahead with the procedure because that is a lot of money. The procedure was the most painful experience I have ever had, even beyond giving birth to 4 kids. The doctor refused to give me more medicine, and the nurse in the room was extremely loud and annoying as she kept trying to hold my hand and rub my hair. The doctor then said she couldn't take out anymore fat because I was writhing in pain. Now I'm swollen and in constant pain a few weeks after, even though I was told everything would be back to normal in a few days. When I asked about this at my week after visit, the same rude LPN treated me like I was an idiot for thinking I would be well that soon after surgery. Even after I told her that this is what I was told by Jenny, she kept the same rude, cold demeanor as if I were a complete moron. My advice, stay away from this place. I don't think the doctors even work there aside from surgery times. They treat you like a car running through the wash trying to get your money and get rid of you as fast as they can. They hurt me, took my money, and left a lasting impression of how customer service does not matter to them. This place is bad, the employees and doctors are mean, and there is no service after the money changes hands.

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