| Smoke Freely |
| Smoke Freely Prado Internet Scam - Unavailable customer service - Misleading offers - Hidden terms of service - Unauthorized credit card charges Scott |
| 17th of May, 2011 by User785895 |
May 16, 2011 I was recently charged for products I did not purchase on
the internet. On April 14,2011, I ordered an electronic cigarette from
www.smokefreely.com. I was billed appropriately for $7.95 with a single
currency International Assessment fee of $0.06 and my product was delivered
soon afterward. On April 28, 2011, my account was billed for $149.90 with a
single currency International Assessment fee of $1.20 without my consent
causing my account to be overdrawn costing me an additional $24.00 NSF Fee. The same day, I was again fraudulently charged $1.20, again
causing a $24.00 NSF Fee. On May 13, 2011, I was again fraudulently charged $69.90 with
a single currency International Assessment fee of $0.56 The charges show up on my statement as: Withdrawal@ELECTRICCIG-8776473735
ELECTRICCIG-877647 877-647-3735 When I went back to the website I found that I could not log
in to the account that I had created. The site stated that the account had been
locked and to contact the administrator. When I refreshed the page, a statement
appeared that their product would no longer be sold in California. (I'm in California!) I tried to call the company at 1-877-647-3735 at various
times of day. A recorded message stated that their office is currently closed
and to call back during normal business hours. After 12 attempts, I stopped trying. I looked up the business address, 14301 N. 87th Street Suite
#106 Scottsdale, AZ 85260 on Google.com and found it to be the office of an
appraisal service. Upon further investigation, I found that they have been investigated by the Arizona Attorney General's office more than once and have 300+ complaints at the BBB. I have cancelled my card to prevent any further fraud I am out over $270 because of a misleading internet offer The following is their "Terms of Use" which states nothing about continuing charges or $149.00 for the kit originally offered at $14.95. smokefreely.com/terms_of_use/ If you need customer service call 1-877-647-3735 This charge will appear as Electriccig-8776473735 on
your billing statement. Terms of Use Terms of Use: TERMS OF USE | EU SFP LIMITED DBA SMOKE
FREELY, LLC. WEB SITE TERMS OF USE AND LEGAL RESTRICTIONS PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING
THIS SITE. BY USING THIS SITE, YOU SIGNIFY YOUR ASSENT TO THESE TERMS OF USE.
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Agreement, you (User) signify your agreement to these terms and conditions.
If you do not agree to this Agreement please do not use this site and do not
click I agree. The Company reserves the right to terminate a Users use of
this site at any time without notice and may do so for any breach of this
Agreement or the instructions on this site by User. This Agreement applies to
licensors and advertisers as well. YOU MUST BE OVER 18 TO AGREE TO THIS AGREEMENT AND USE
THIS SITE This Agreement must be completed, understood and agreed to
by a person over 18 or 21 in certain jurisdictions. If you are not yet 18 or 21
in certain jurisdictions or are accessing this site from any country where
material on this site is prohibited or illegal, please leave now as you do not
have permission to access this site. YOUR WWW.SMOKEFREELY.COM ACCOUNT If you use this site, you are responsible for maintaining
the confidentiality of your account and password and for restricting access to
your computer, and you agree to accept responsibility for all activities that
occur under your account or password. EU SFP Limited DBA Smoke Freely only
sells to smoking adults, 21 years or older, who own and can purchase with a
credit card. If you are under 21, Smokefreely.com and its affiliates will
refuse service, terminate all of your accounts, remove or edit content, or
cancel orders immediately. SATISFACTION GUARANTEE If you're not completely satisfied with our product,
please return it for an exchange ONLY for any other products within (even if
used) within 14 days of your original purchase date (less shipping &
handling) - NO REFUNDS!. 12 MONTH DEVICE LIMITED WARRANTY EU SFP Limited DBA Smoke Freely, LLC warrants to the
original purchaser of the EU SFP Limited DBA Smoke Freely Electronic Cigarette,
that it will be free from defects in materials and workmanship for a period of
ONE YEAR (12 months) from the date of original purchase. During the warranty
period, EU SFP Limited DBA Smoke Freely will, at its discretion, repair or
replace (with a new or reconditioned unit) components that are defective.
Exclusions to this warranty shall not apply to defects resulting from misuse,
improper or inadequate maintenance or unauthorized modification. This Limited
Warranty gives the original purchaser specific limited rights, in addition to
those rights under applicable local law. TO REPLACE YOUR PRODUCT, PLEASE FOLLOW THE INSTRUCTION
BELOW: Pack the items to be returned securely (Shipping charges
to EU SFP Limited DBA Smoke Freely are your responsibility). Please enclose your original bill of sale, your name,
address, telephone numbers, email address and reason for returning the item. *LIFETIME LIMITED WARRANTY EU SFP Limited DBA Smoke Freely, LLC will repair or
replace any components of the electronic cigarette at EU SFP Limited DBA Smoke
Freelys sole discretion as long as the customer remains enrolled in the Auto
Ship Refill Value Plan. RESTRICTIONS ON USE OF MATERIALS The copyright in all material provided on this Site
(referred to herein as "Site") is held by EU SFP Limited DBA Smoke
Freely, LLC. (referred to herein as "EU SFP Limited DBA Smoke
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violate third party rights, that may defame a third party, that may be obscene
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other criminal regulations, etc. of its agents, officers, directors,
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identity and contact information, if requested by a government or law
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to bring any action or claim against Company for such disclosure. CHOICE OF LAW AND FORUM This site (excluding third party linked sites) is
controlled by the Company from its offices within the State of Arizona, U.S. of
America. It can be access from all 50 states as well as from other countries
around the world to the extent permitted by site. As each of these places has
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the objectives of such unenforceable provision within the limits of applicable
law. User shall not assign or transfer this Agreement and any such transfer
shall be void. SITE SUBMISSION RULES By using features of this site that allow you to post or
otherwise transmit information to or through this site, or which may be seen by
other users, you agree that you shall not upload, post, or otherwise distribute
or facilitate distribution of any content -- including text, communications,
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proprietary right of any party; constitutes unauthorized or unsolicited
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letters, any other form of unauthorized solicitation, or any form of lottery or
gambling; contains software viruses or any other computer code, files, or
programs that are designed or intended to disrupt, damage, or limit the
functioning of any software, hardware, or telecommunications equipment or to
damage or obtain unauthorized access to any data or other information of any
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representative of this site, its licensors or advertisers. You also agree that you shall not harvest or collect
information about the users of this site or use such information for the
purpose of transmitting or facilitating transmission of unsolicited bulk
electronic e-mail or communications for any other commercial purpose of your
own or a third party. You further agree that you shall not solicit or collect
information, or attempt to induce any physical contact with, anyone 18 years
old or younger without appropriate prior verifiable express parental consent. This site generally does not pre-screen, monitor, or edit
the content posted by users of this site. However, this site and its agents
have the right, at their sole discretion, to remove any content that, in this
sites sole judgment, does not comply with the Site Submission Rules or is
otherwise harmful, objectionable, or inaccurate. This site is not liable for
any failure, delay, damages or results, in removing such content. You agree that your use of this site may be suspended or
terminated immediately upon receipt of any notice which alleges that you have
used this site in violation of these Rules and/or for any purpose that violates
any local, state, federal or law of other nations, including but not limited to
the posting of information that may violate third party rights, that may defame
a third party, that may be obscene or pornographic, that may harass or assault
others, that may violate hacking or other criminal regulations, etc. of its
agents, officers, directors, contractors or employees. In such event, you agree
that the owner of this site may disclose your identity and contact information,
if requested by a government or law enforcement body or as a result of a
subpoena or other legal action, and the owner of this site shall not be liable
for damages or results thereof, and you agree not to bring any action or claim
against the owner of this site for such disclosure. This site reserves the right to revise these Site
Submission Rules at its discretion, so check back from time to time to be sure
you are complying with the current version. REVISIONS AND MODIFICATIONS OF TERMS OF USE EU SFP Limited DBA Smoke Freely may revise these Terms of
Use at any time. By using this Site, you agree to be bound by any such revisions.
Accordingly, you should periodically visit this page to determine the current
Terms of Use to which you are bound. Certain Terms of Use may be modified and
superseded by expressly designated legal notices or terms located on particular
pages on this Site. This is an international transaction as the Prado
Electronic Cigarette is available in many countries throughout the world.
YOUR bank may charge you a international transaction fee accordingly.
This type of surcharge is imposed by your own bank and EU SFP Limited DBA Smoke
Freely cannot refund this surcharge. This charge will appear as Electriccig-8776473735 on
your billing statement.
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