| Smart Tweak |
| Smart Tweak Smattweak Common Theives Internet |
| 11th of Jul, 2011 by User390979 |
Smart Tweak claims to be easy to use. They also have a 30 day money back guarantee. I found that neither of these are true. I run a business. When I add a new computer for an employee, I need it up and running asap. I purchased the software online and felt secure that if it did not work for me they would send a refund. I tried and tried to get it to work. Called the tech support. Never could get the drivers to update. NOT EVEN ONE! OUT OF 27! To get my emploee working I went ahead and searched out my drivers on my own. I expect a refund! Your product did not provide the service it promised and I want my $9.95 back. The customer support person I talked to said that I need to reload the program and try the drivers again... but I already made them work by going to each of the companies website and downloading the drivers one at a time. You people are nothing more than common thieves! Sincerely, Brandon Smith
Austin TX |
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A message to our competitors:
Stop misleading people!
According to our policies, any user may request a refund within 30 days from the date of purchase – no questions asked. We have never violated this rule...
It’s a pity that instead of using quality as an argument, you prefer resorting to blatant defamation and misleading people.
CEO of SmartTweak Software Ltd. |
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| Well, shit, Mr CEO. I am having the same problems getting a refund as everyone else. Nice try. |
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| YEP gotta say i have been screwed over just as much as these two guys, im glad the unknown monthly fees have been canceled but that only half way, please refund my money as well... This will soon cause big problems for whoever you are, i just hope your concience gives in before they do for your sake.. keep looking behind you. |
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to follow up on my comments here please follow the link below to scam book as this is where full details of other refund refusals.
http://www.scambook.com/browse/index/company/31103/SmartTweak-Avangate |
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How do you stop the direct debit with them? - apparently they take the payment each month, so you are not just paying for the initial downloading of their software, but are then committed to a monthly fee - I read this after downlaoding the software but need to know how to cancel this arrangement?
I downloaded the driver update software and it cost £6.00 or so UK sterling, but the charge is an ongoing monthly debit from your account - the paypal statement clearly states this at the end of the transaction, so
is not a one time only fee.
My drivers neither updated after installing the software, following the instructions and the zip docs that you are meant to open and extract do this but nothing more. The drivers are still out of date according to the driver software scan.
I need to know how to get a successful refund and cancel any regular payments too, but am not yet sure how to contact them given this information? |
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| Smarttweak have robbed me too...I only found out via paypal that they were going to take a subscription every month, they are not interested in refunding any of my money...I have tried for months to get a refund...disgraceful company, you may as well throw your money down the drain, biggest scam ever...buyers beware!!! |
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| Smarttweak have robbed me too...I only found out via paypal that they were going to take a subscription every month, they are not interested in refunding any of my money...I have tried for months to get a refund...disgraceful company, you may as well throw your money down the drain, biggest scam ever...buyers beware!!! |
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