Skybeam Internet Service

Skybeam Internet Service AirCanopy does not provide service as stated and tech support is non-existant, Internet

22nd of May, 2011 by User271142

I am a long time customer of wireless internet service providers. I originally started out with a company that sold to AirCanopy which was subsequently sold to SkyBeam. I have been with SkyBeam since May of 2009 and within the last year their service and support has been consistantly degrading. Since around January 2011, I have been trying to get their technical support to resolve speed issues and the loss of a static IP address that I am paying for monthly with no luck. The speed both up and down is about half of what is reportedly available. Every time I have called their tech support (1-866-411-FAST (3278) - FAST -- NOT!!!) I get a message indicating they are having service outages and the only option is to have them call you back which you never get a call back. I have also tried using their email support and I never get a response with that either. I wanted to provide this information for anyone possibly looking into using SkyBeam. Something a friend of mine taught me to do when looking to purchase a product or service is to call their customer support. If you cannot get in touch with a real live person when you do not have the product or service, then you probably will not get it after you have purchased the product or service. Needless to say, if I cannot get resolutions soon, I will be dropping my service with SkyBeam. Fortunately I do have another provider available. I would highly recommend anyone that is looking at SkyBeam to do their homework and make sure they look at other alternatives if they have them available.

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