The only way they would do that was if I charged a new one and sent the broken one back. I went around and around with them but reluctantly agreed because I wanted to surprise my wife. That same day they charged $317.99 to my credit card. Their excuse was that when I bought the first it was on sale but now it wasn't. I got the new radio the next day and handed the delivery man the original to ship back. The fun part came when I called back after Christmas as to when I was going to get credited for the broken one. To cut to the point I asked one of their "Listener Care" reps where they were located and he said Afghanistan.

That's where all of the "Listener Care" call centers are located. Every time I call checking on my credit I get a different story and loads of phony promises. If I had to ado all over I would NEVER do so again. I called my credit card company and they agreed to put the amount in dispute. I'm waiting to hear from XM wanting to know why I did that. It is obvious that they don't give a @#$%&! about their customers. They want your money and that;'s it. Today I got an email from them that said a refund could take up to 8 weeks to process. They didn't take that long to originally charge me. Never again.