| Shadowshopper.com |
| Shadowshopper.com Johnathon MAKES UNAUTHORIZED CHARGES TO YOUR BANK ACCOUNT - BEWARE!! Internet |
| 29th of Mar, 2011 by User481529 |
| On 2/25/11 I signed up for a trial membership with Shadowshopper.com for the price of $4.95. I had 30 days to cancel my membership before being charged. On 3/4/11 (a mere 7 days later) I canceled my trial membership by phone (had to leave a voicemail) and asked that all of my information, including my debit card information, be removed from their databases. Today, 3/30/11, I saw that on 3/29/11 Shadowshopper.com made an unauthorized charge to my debit card for $99.95! I immediately called them and again left another voicemail. At this time, I also logged onto their website and contacted them through "live email". I told them that I had cancelled my membership 3 weeks prior by phone and this charge was unauthorized. I heard back from "Johnathon" that they have a very strict no refund policy (which he included in the email) and basically that I was out of luck. I replied that I had canceled my membership, so the refund policy really didn't apply anyway. He then replied that he checked their phone records "which are maintained by the phone company, not them" and that there was no call from my number. I told him I found that interesting considering I never even gave him a phone number for which to check! He is still refusing to refund my money. I have filed a dispute with my bank, a report with the BBB and a complaint with my state attorney general's office. HOPEFULLY I will get back my money. But PLEASE, PLEASE do not make the same mistake I did and sign up for ANYTHING with this dispicable company. It appears from other reports that it is a one man show...and he is a true con. |
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| The phone number you called from is tracked from the caller ID you used when you called on 3/30/11. It is also on your account information page which was collected when you registered for your membership. Your phone number does not show up on the phone company's logs or ours as having called prior to the renewal of your membership for any reason. The renewal information along with our Terms of Service clearly state if you do not cancel or change your renewal settings prior to the end of the trial membership you will be renewed for one year $99.95. It also states that all sales are final and that refunds will NOT be issued for membership either in full or in part for unused portions of memberships. ShadowShopper.com will be happy to provide any agency you would like to investigate this claim with phone logs and all of your commitment documentation. Had you actually done the cancellation as you claim by calling prior to your renewal date your account would not have been charged for renewal. |
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