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| Service Foods REVIEW: Customer Satisfaction Commitment: 100% guarantee for a full 12 months after delivery. Service Foods Inc revamped departments, he |
| 24th of Apr, 2011 by User254746 |
Ripoff Report Verified™ REVIEW: EDitor’s UPDATE: Positive rating and recognition has been given to for its commitment to excellence in customer service. Ripoff Report’s discussions with Service Foods have revealed an ongoing commitment by the company to total customer satisfaction. This means that customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Service Foods executives tell Ripoff Report that they listen carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services offered. The information provided in this report is based on comments made by Trey Pounders during an on-site inspection held by a third party verification company with no biases toward Service Foods. Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. Service Foods basic products and services are to fulfill a solution for higher quality, all natural, chemically pure, healthier and safer proteins. They offer proteins such as Seafood, Beef, Poultry, Bison, Lamb and Veal. Additionally, Service Foods offers all natural and organic vegetables and Value Added products such as Chicken Gordon Bleu. They stated during the onsite interview “We take the raw product and create a heat and serve product. Our products are professionally packed and delivered right to your home. We deliver great products right to the end user.” The company’s business model is to go right from the processor to the end user. They state that they are able to provide the same quality products that the finer restaurants, higher end hotels and resorts carry. Service Food’s vision is to improve American’s Health one family at a time with the goal to get people back to the dinner table together. Years ago, the general population made foods from scratch, but today people don’t know what they are eating. Trey Pounders stated, “We want to get the family back to basics with Real food. We add convenience in life. We all live busy lives. People are a lot more mobile. The food can go where ever you are. We package our food where it can go with you even if you travel. We help people meal plan. We give Families great cooking ideas.” The company’s website feature a tab entitled “Let’s Get Cooking” customers can use as a resource. The company states, “We believe we can add spice and keep it healthy. We believe you can still have a great meal and keep it healthy.” A typical customer would start working with Service Foods when they will meet with a representative. The company feels it is important to put a face with the company. The customer will learn about the company and have an understanding of every aspect of what they will be serving their family. For example, when the company brings in Tuna, it is cut and as fresh as the day it was caught when it arrives at a customer’s home. The representative also explains all the cool ways the customer can order. If the customer needs to meet with a personal attendant or dietician, the company has them available in person or over the phone. Once orders are placed, the products are delivered directly to the customer’s home. After delivery, Service Foods follows up and sends correspondence about new products. If the customer has an issue, they have a Customer Service manager, named Stephanie Shaw available to help resolve the problem. When it’s time to reorder, one of the company’s representatives will contact the client by mail or by phone depending on the customer’s preference. The company gains about 80% of our business from referrals, the other 20% come from direct marketing. After the initial order the customer can order online or on the telephone. Referrals and repeat business play a large role in the sales of the company. The company feels they have the most nutritious and healthiest food and can show customers a better alternative which sells their products. Service Foods feels that if the customer is interested in healthy, safe, nutritious and quality food then they fall in love with the company and become a customer. Service Foods is focused on every customer receiving several touches during the month through “Recipe in Health Tips” (electronically and by mail) and a newsletter from the company with who the customer can contact if they need anything. Furthermore, the company makes a point to follow up after delivery. Trey Pounders stated during the onsite interview, “We use our �Who’s the Boss Card.’ The customer fills this out the card asking �Did We Make You Happy?’ We are very good at putting a smile on faces.” Trey Pounders stated that as soon they receive customer complaints, they take care of it and consider anything a complaint customer does not like. The company does not want their customers to order something and not like it. The standard process is that any call goes to their Customer Service Manager to be taken care of immediately (even if it is just one or two items). If the problem is requires more specific attention it goes to upper management. Even if it has been resolved, it still goes to upper management because they want to know about it to help create better processes. Service Foods stated that they have thousands of families that trust their company as they put everything in writing (what the client is ordering, how they will be billed). Furthermore, the company states they do a follow up/audit to go over their order before delivery and answer any outstanding questions before their order is delivered. Additionally, all of their calls are recorded and they review the audit calls when a customer complaints because they want to get better. In regards to complaints, the company states they have been in business since 1981 and do not any unresolved complaints. The company makes an effort for 100% customer guarantee. Trey Pounders stated, “We realize that some families have changing issues and people are going to eat. We are interested in being their provider for a very long time. We have customers who have been with us for 25 years.” In order to ensure their customer service, Service Foods help their employees realize that the customers are their business; essentially, they are the people that sign their pay checks. Everything is funneled through the Customer Service Manager, and Trey Founders states “She fights for the customers, she is the best.” Trey Pounders stated that the company is excited about the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program and state they can fix it, if they know about the problem. The company would not want to lose a customer over a misunderstanding. Trey Pounders states, “We are really good about putting a smile on your face. The thing I like about the Corporate Advocacy is that it is one more line to our Customer Service.” Service Foods/ Statements from the owner. ” We would like to thank you for taking the time to review Service Foods. Service Foods provides the best all-natural food products, delivered right to your home . We invite you to see how Service Foods can benefit your family, and why our personalized service makes us a great alternative to grocery store shopping. Please be our guest and make an appointment today to see why Service Foods has been a family favorite for over 30 years. Service Foods understands that customers are the backbone of any business and we remind ourselves every day that it is our job to make sure our customers are treated with the upmost respect and appreciation for choosing our company as their food provider. It is very gratifying that so many families have put their trust in us to provide them delicious, nutritious, and safe food products. It is a privilege we do not take lightly. If there is a quality problem, or you are not satisfied with a particular item, Service Foods will replace or exchange it - no questions asked - period. Service Foods is even willing to extend this 100% guarantee for a full 12 months after delivery. The quality commitment goes beyond their all-natural food. The company also employs an industry-leading food safety process. Part of this process utilizes state-of-the-art packaging, which naturally eliminates virtually all aerobic and anaerobic bacteria (more commonly known as salmonella, e-coli, and listeria). And unlike other food companies, 100% of their beef, poultry, pork, and seafood is USDA inspected. As part of its commitment to customer support, Service Foods offers customers access to its team of Registered Dietitians, Certified Fitness Trainers, and Culinary Experts. In addition, a broad array of health information, health assessments, recipes, cooking demos and nutritional tools can be accessed online 24/7. Service Foods' management team expressed their commitment to providing real value for their customers. The customer service manager at Service Foods stated, "I have seen our President and CEO take personal interest in making sure our customers always receive the best. With our CEO's PHD in nutrition and years of experience in the food industry, I know that he is a valuable resource to many families, especially those with special dietary needs. It always gives me great pleasure to exceed our customers’ expectations, whether it be in our top quality all-natural food products, personalized menus, or exceptional customer service." Service Foods takes employee satisfaction seriously, as well. Employee feedback and surveys reveal comments such as this: "Service Foods provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Service Foods’ open door policy allows for good, productive discussions and feedback." RIP OFF REPORT was pleased to learn that Service Foods past and current approach to business is focused on its pledge to total commitment towards customer and employee satisfaction. STATED IMPROVEMENTS FROM Service Foods. Service Foods is proud to announce its "Customers are #1" initiative. Service Foods performs a review of every order a customer places to make sure the orders are accurate and if something peculiar is noticed, our customer service representative will personally contact the customer to confirm the accuracy of the order. In addition, after reviewing the order, if we feel we can save a customer money, we will offer suggestions or improvements before the order is delivered. This double-check process is our way of confirming we have done a great job for our customer. Also, the customer service manager meets with the President every week to discuss customer feedback, suggestions, and any complaints. This ensures top management is in tune with our customers’ experience, and has led to many great improvements to our products and service. Service Foods recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by RIP OFF REPORT’s investigation, Service foods has made organizational changes, allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great customer experience. In summary, after our investigation, which included discussions with top management, Ripoff Report is convinced that Service Foods is committed to quality in all aspects of their business resulting in total client satisfaction. As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at Service Foods Inc did just that with no problems. NOW TO THE ORIGINAL REPORT THAT WAS FILED ------------------------------- Service Foods & Jefferson Financial Blue Ribbon Foods, Southern Foods, Inc., Service Foods ( Jefferson Financial) Deceiving information full of lies to get you under contract, after having you under contract they do not care about the customers, ONLY about their pockets. LIARS! LIARS! LIARS! Norcross, Georgia I received a call from a representative from the company Service Foods, Inc. The representative, a lady named Deborah, was the first person that spoke to me about this food delivery service. I should have followed my gut, when she insisted so much about setting up an appointment with one of their home visit representatives. We told her we were not interested but she continued calling, sometimes from private numbers, so we could not know who was calling us. Eventually we gave up and decided we would take a look at what she was offering.
In less than two days a sales representative, named Joshua, showed up at our house. He had a great personality and friendly attitude. That day when he gave us the presentation was the last day I saw this charming attitude coming from him. The presentation went well, everything seemed to be so honest and I was very dumb to believe that there could be any type of honesty in this company.
In the presentation, he told us, that we could buy anything we could think of buying at a regular store, referring often to Kroger and Publix. Service Foods said that they would find a product if they did not have it in stock and would deliver it to our house "at no cost". We thought it would be a great idea, taking into account that it was healthy and natural food. I have no complaints about the food so far, it seems to be healthy; however there is no way to know if the food is really healthy because their packages do not have a nutritional label with
facts and ingredients.
During the 3 hour-presentation the salesman was really good at promoting the food but never really covered the financial part. He often gave me the turn around when I would ask about prices saying “we will get to that.” Joshua said it was all included in the “great” discounted price that I would be paying. I asked a couple of times if I could cancel my membership at any time and he said I could do it, as long as I paid for the food already ordered.
The sale tactics are pushy, vague, and go around in circles to keep your mind off of that fact that you are paying $5,000.00 for a $1,000 freezer. I was constantly told bold face lies over the phone and these were verified by employees of this company.
We were told we had to buy their 'heavy duty commercial freezer' to buy food. That was the only way they could guarantee the quality of the food and give us a good discount. They emphasize that it was just to help us (even though we never knew how much the food really was and got the turn around every time we asked) when we looked online the freezer turned out to be about $1,000.
In the application I was asked for my social security number. Joshua assured us it would not be to open a credit account under my name, it was only for background check. Now I come to find out that there is a loan made under my name. We ended up with a debt we were not looking for, where it has a 15% interest for food and 20% for the freezer and
the service package with the “gift”.
They are not willing to give us itemized prices for anything, but we did the math and each piece of meat comes out to be about $11!!! After they insisted over the phone that their prices where competitive and also lied to us telling us we could get anything we wanted, when it was only meat and some veggies.
They also promised a “free” gift because of the discount we had. The salesman told me he would “hook us up” and try to give us the air purifier system that I need because of my allergies. For their convenience, they told us that they do not want to push too much about the money so we would get our bill after a month of ordering. Oh! What a surprise! After about a month we got a bill for 6,000 for the freezer, service plan, and the “supposedly” “GIFT”!!) and 1,000 for the food.
I got my contract out and read over it again, after reading it carefully I started to see some irregularities. Well, they tell you that you can cancel if you don’t like anything, but when you look carefully at the contract, it says that you can only cancel within 3 days of purchase. The food and freezer had not even arrived in 3 days!! How was I going to cancel!? Now, the friendly representatives that were calling, insisting for us to buy their membership, are not returning calls and being rude to us and very arrogant e-mail responses.
We recently did some research on this company, and it works under other names and have the same web site. There are more complaints by other clients that are in the same situation we are. These people are scammers and do a great job at covering it all with their sale tactics.
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