Selman Chevrolet

Selman Chevrolet Selman Chevy Stay away fro the scammers orange, California

17th of Nov, 2010 by User428946

Well...where shall I begin..I want to WARN anyone who enters this dealership! It started with me calling around looking for a suburban for my family. I wanted a certain color and style like most people. I got ahold of a salesman by he name of vice that was SUPER pleasant. He did not have what I was looking for but let me know that he was going to call if something came up. I got a call from him yesterday saying he got the car we wanted in. We talked about price and he checked with his manager and we worked out a deal right over the phone. It was very simple because it was one of the last 2010 models and it was a demo and they just "needed to get rid of it". Perfect for me. I told him I wanted my payment to be an even 700.00 so he gave me the exact amount what I needed to put down on the vehicle, so I made the check out and had everything ready when we headed to the dealer when my husband got off work. We got down there and the car was out looking nice and my husband and two sons were super excited to take their new car home!! That's when the super pleasant experience STOPPED! Once we walked inside everything changed......Somehow when I spoke to Vince 8 times that day he FORGOT to add in TAX AND License which is about $5000.00. I asked him every time I spoke to him on the phone if this was the "OUT THE DOOR PRICE" and every time he answered "YES". I even at one point had him on speaker with my husband and my husband asked him the same thing and he said yes. There was no "miss understanding" it was an error. He told me my payment was going to be 783.00 and he would have NEVER told me it would be 700.00. If you made a mistake, just say it, don't try to make me out to be a complete idiot. I told him if he wasn't going to give us the deal he gave me all day on the phone we were going to leave and not waste any more time. So we left. My husband being the nice man that he is, started thinking in the car..maybe it was just a mistake. I am going to call him and see if there is anyway we can meet somewhere in the middle so we can get the car our boys have their heart set on. SO he called back and calmly told Vince that we understood there was a mistake and how we can work it out...in the middle of his call to our sales men Vince, a man grabbed the phone out of Vince's hand and said "WE ARE DONE HERE, WE ARE NOT INTERESTED IN SELLING YOU A CAR" my husband at that point was back in front of the dealership so he just walked in to talk to them. I followed of course..My husband tried to explain what had happened and why we left upset, the price changed a lot!! We were not sure if they were scamming us or just an honest mistake. The manager LEW HAMILTON, REFUSED TO SELL US THE CAR. HE TOLD US THAT HE IS NOT INTERESTED IN OUR BUSINESS. HE EXPLAINED TO US THAT HE FELT THAT WE WERE ALREADY "UPSET" ABOUT THE PRICE CHANGE AND THAT IF HE WERE TO SELL US A CAR WE WOULD GIVE HIM A BAD SURVEY AT THE END. HE EXPLAINED TO US THAT THOSE SURVEYS MEAN EVERYTHING TO THEM AND HE JUST COULD NOT SELL A CAR AND TAKE THE CHANCE THAT WE MAY FILL OUT A BAD SURVEY. My husband was like...ARE you kidding me? He said no, you need to leave. My husband said " I want to buy the car at the price you gave me even with the added tax. LEW HAMILTON LOOKED AT MY HUSBAND, GOT UP IN HIS FACE, AND SAID "THIS CAR IS NO LONGER FOR SALE" We left so upset..Our little boys had big tears, my husband was bummed. Vince the sales guy called once we left and told us that he feels like "shit" and this just wasn't right...we asked him to have his GENERAL MANAGER call us today....well my husband just got off the phone with WALTER MOTLEY the GENERAL MANAGER of SELMAN CHEVROLET and he refused to sell us the car!!!!!!!!!!! This one of the most crazy things I have seen!!!!He explained to my husband that LEW HAMILTON is the SON IN LAW of the OWNER OF SELMAN CHEVROLET. We are moving on and going to go to another dealership, but if I can just stop one family from purchasing their car from this horrible place that would be worth me writing this!!!!!! The reason they got 1 star is for Vince. That poor guy is working at one terrible place. He does not belong there..My waring to you is GO ANY WHERE BUT SELMAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am going to copy and past this to my facebook and start spreading the news and have my friends do the same...If you are sick and tired of jerk offs getting away with being jerk offs, do the same!!!! Lets hope these guys get the message and decide they want to actually sell cars!!!!!!!!!!!

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