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| SECURUS CORRECTIONAL BILLING COLLECT CALLS FROM INMATES ADDISON, Texas |
| 26th of Oct, 2011 by User154089 |
| I am writing in regards to your service overall. I am very dissatisfied due to having problems from the beginning I opened this account.I opened the account on 8/30/ 2011 with a check online. It somehow was entered in wrong and was returned due to wrong account info.I was charged a $25.00 fee. I accepted it that was fine. I then replaced the payment with my debit card on 09/01/2011. Your online system tookMy card with no problems. I then attempted to pay with your online service on 9/15/2011. I received a decline 3 times. I called my bank and they advisedMe they were not declining the card and to try it again. They still didn’t see the decline and I tried again. They then advised me it was Securus online system that had the problem and it was not them as the info was correct and the money was available. I had a block on the account at the time I was trying to pay. I called and spoke with a supervisor. He advised me I was locked out for 24 hours from the last time I tried. This was very upsetting, due to the fact I had just tried again it would then be over a day and half my phone would be blocked. We had a medical emergency with one of my In Law’s and he was calling for updates.The supervisor told me I could send it western union and it would post in 6-8 hours. So, I did so. The supervisor gave me the account # 5225926And told me how to send it Western Union. This is what Western Union has on their websiteI sent it as quick collect with your Link for Quick Collect $16.00 fee.09/15/2011 Quick Collect 5489243439 United States 100.00 Biller SECURUS Account Number 522xxxx The payment took over 26 hours to post to my account. I had to pay online the next morning on 9/16 with my card and pay another $6.95 fee,To unblock my account. So, my card was accepted the next morning with no problem. I was told it was being declined with AVS code error.I used it on 9/1/2011, 9/16/2011 and 10/4/2011 with no problem and with the same info I used to attempt the payment on 9/15/11. On 9/16 the payment was successful the payment unblocked my account. May Western Union Payment did not post until 9/16. I mailed a money order a week ago Monday today is Friday. for $20.00. THEY SAY A MAILED PAYMENT TAKES 7-10 BUSINESS DAYS. ARE YOU KIDDING ME. THEY ARE GOUGING US WITH FEES. THEY ARE USING A 3RD PARTY INTERNET PAYMENT PROCESSOR THAT DECLINES OR FREEZES AND WHEN YOU VERIFY THE ACCOUNT INFO YOU PUT IN, IT COMES UP WITH A FEE OF $25.00. SINCE I OPENED MY ACCOUNT THE FEES FOR THEIR INEPT ONLINE PAYMENT SYSTEM HAS COST ME $47.95. AND IT'S LESS THAN 2 MONTHS WITH THEM. I FILED A COMPLAINT WITH THE FCC. THEY ARE TAKING ADVANTAGE OF PEOPLE WHO HAVE VERY LITTLE MONEY. THEIR FEES FOR THEIR PAYMENT SYSTEM THEY USE IS OUTRAGEOUS. THEIR SYSTEM ARBITRARILY DECLINES AND LOCKS YOU OUT OR DOESN'T GET THE INFO YOU KEY IN CORRECT AND THE EXTRA FEES ARE CHARGED AND THEY WILL NOT BUDGE ON CORRECTING THE ISSUES. THEY ARE QUICK TO BLOCK THE NUMBER AND HOLD YOUR LOVED ONES CALLS HOSTAGE UNTIL THEY GET THEIR MONEY WITH FEES.I ENCOURAGE EVERY ONE TO FILE A COMPLAINT WITH THE FCC. THEY HAVE REGULATORY REQUESTS PENDING ACTION WITH THE FCC. LET'S LET THE FCC KNOW WHAT KIND OF COMPANY THEY ARE TO THE CONSUMER.. |
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| YOU ARE TOTALLY RIGHT. ALMOST EXACTLY WHAT IM GOING THROUGH. I'VE BEEN DEALING WITH THEM SINCE JULY 7, 2011. I WOULD CALL OVER THE PHONE TO MAKE PAYMENTS AN IT ALSO WOULD SAY MY CARD DIDN'T WORK. OH IT DID ALRIGHT. I FIGURED IT OUT LATE AUGUST EARLY SEPTEMBER. RIGHT WHEN ALL MY $ WAS GONE. I EVEN WESTERN UNION PAYMENTS TOO. NOW I HAVE OUTSIDE B. OUNCE CHECKS FROM WELLS FARGO I SENT TWO SEPARATE FAXES TO THEM SHOWING HOW THE MONEY THEY TOOK NEVER POSTED TO MY SECURUS ACCOUNT. I COMPLAINED TO THE BBB ALREADY. THIS COMPANY NEEDS TO BE SUED. IVE BEEN SO STRESSED. AND BELIEVE ME. U WON'T GET ANYONE ON THE 800# U HAVE TO CALL 972-277-0300. BUT NOW I THINK THEY BLOCKED ME TO CALL, CUZ WHEN I DID BEFORE U JUST PUSH #5 AND ASK FOR C.S. NOW I DO IT AN IT SAYS PLEASE ENTER THE LAST AN FIRST NAME U WANT TO SPEAK WITH. B.S. ALSO IF THEY CHARGED MY BANK LIKE THAT WHY R THEY TELLING ME IM GETTING. 2 PAYMENTS BACK TO WESTERN UNION. I DONT GET IT AT ALL WE ALL NEED TO FILE A CLASS ACTION LAWSUIT. THEY HAVE BEEN GIVING ME THE RUN AROUNDS SINCE SEPE. IM SO OVERWHELMED I MENTALLY CANT DO IT.ANYMORE. I NEED LEGAL HELP. BUT, THEY'RE WRONG SERIOUSLY. ALL I WANTED WAS TO TALK TO MY FAMILY. I WASTED SO MUCH MONEY ON THAT COMPANY. THEY SAID IM ONLY OWED $283.38. I DONT BELIEVE IT. I MAY NOT BE THE SMARTEST APPLE BUT I KNOW WHEN IM GETTING. SCREWED. I REALLY. THOUGHT I WAS EITHER CRAZY OR THE ONLY ONE HAVING THIS ISSUE. SO PLEASE LETS TELL THE FCC OR A CLASS ACTION. EMAIL ME SIR OR MAM WHOEVER I REPLIED TO. ROCKSTARCHEVYGIRL@YAHOO. MY NAME IS CRISSY. THANKS FOR LISTENING ... HOPE ALL OF US AND OTHER FAMILIES CAN GET THRU THIS.also my bank account closed because of this mess. Wells Fargo promised to help me an never did. I'm in California |
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| THEY OVER CHARGED MY BANK CARD NUMEROUS TIMES. U CANT EVER GET IN TOUCH WITH SOMEONE. I HAD TO SEND TWO SEPERATE FAXES TO THEM SINCE SEPTEMBER. IDK WHAT TO DO. |
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| I have been having the same problems with them. Not only do they block you out, tell you your card is invalid, charge excessive fee's, half the time the recording doesn't start so you can accept calls (but according to them there is no problem), and that's just the beginning! I have calls posted that never came to my phone from locations that I don't know anyone, setting up a collect account is a NIGHTMARE and they don't tell you that once you make a payment on that collect account it won't clear for 90+ days AFTER the payment was made. BAD equipment, POOR service, COMPLETE lack of ethics. |
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