securitysystems.com Bill Mullen, securitysystems.com WATCH OUT!! Shady products, hidden return qualifications, owner is not a nice guy. Internet

28th of Sep, 2009 by User194949

Hidden Spy Pen Camera With Audio NEW 8GB 640x480 Resolution Real Time Date & Time Stamping! The cam works, the time/date stamping not so much. I have owned the pen for exactly 23 days. Paint is chipping off pen. Looks pretty cheap now. So I email the business and type a professional looking email pointing out that the time date stamp is giving me fits and the paint is chipping. I didn't want to return it for a refund I just wanted a replacement. I get this email telling me I am 'computer Illiterate'. hmmm? I own a Mac, I own a PC. I build websites. Started learning on a Mac when I was 10 years old. Yep, I must be illiterate. This guy was the rudest person I have encountered in all my dealings on the internet and I buy a lot of things online. I don't know what got this guy so mad, but his product really did start chipping paint and the instructions for setting the date on this pen cam really didn't work. Even after getting the first email with his blustery attitude I composed myself and emailed again explaining that I wasn't just your regular punk looking for a freebee. I am a businessman who was really trying to use the product. Well, then came the next response. He told me to return the product for a refund only! Not a new pen cam. I couldn't have a new camera? Nope! He explains that I need to read the details of how to return my camera. I click there and see that if ANY of the packaging is missing I wouldn't get a refund!!!!! So if I send this thing back and he decides to say that packaging is missing he keeps my 143 bucks and I'm out a pen cam. Bill Mullen needs to consider that each customer knows people and we talk to each other. His website touts how his products are very different than those similarly found on the internet. From the looks of things, they are still rather cheap. I want to state again that the camera does record video. That is not what I am having a problem with. All I needed was a replacement lower half where the paint is chipping and some guidance on the time/date function. I really wish Bill had been nicer, I would have liked to buy more products if this situation had been handled different.

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