Sears

Sears Price Increase after Sale Internet

18th of Jan, 2011 by User114584

I ordered a set of five plyometric boxes from Sears.com for $66.00. The transaction was processed and my credit card charged for the amount including shipping. The next day, I received an email that my order was canceled and my money refunded because the item was no longer available.

I checked on Sears.com and the exact same item is still available (same description to the letter), but with a different item number and for a higher price of $449.99. Sears just changed the item number to show the old price was out of stock and raised the price on the item.

After pointing this out, Sears told me that I could re-purchase the item (contradicting their claim the item was out of stock) for the new price of $449.99. I told them that was unacceptable as I already ordered it for $66.00. Sears replied that the website shows it is in stock (again contradicting their claim it was out of stock), but for a specific area store and not general website purchase. I checked again online and saw the item was in stock and "available for ground shipping." So the item was in stock, could be shipped to my area, but they did not want to give me the item at the price I originally paid. Now Sears is directing me to talk to the manufacturer of the item. I don't understand how they can process my payment for an in-stock item, then cancel my order so they can try to re-sell me the item at a higher price after claiming it was out of stock. All I want is the equipment I ordered at the price I originally paid. Sears clearly has the item but is now trying to get me to pay a higher price for the same item.

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