| Sears |
| Sears Customer resolution simply lies and thens admits to it-but does nothing Huntsville, Alabama |
| 14th of May, 2011 by User995037 |
| I purchased a 46" riding mower from Sears in Feb. 2011 It lasted all the way until the first of May 2011.Two whole months! A broken spring was the problem. Preventing it from engaging blades/cutting grass. Ultimately making it useless, unless you want to use it for transportation. After first talking to Alexander at 800-479-6351, I was amazed at his blatant stupidity. He was more concerned with sending a sales person with a tech. His idea? While the tech fixed my mower, the saleman could tell me about vinyl siding, windows, etc. I ask Alexander if he was sober? No one wants a sales pitch from Sears, when a product just purchased has quit! Next, I talked to Miranda. After telling her about my problem (for approx 14 minutes) she said I needed to be transferrred. Next, I got some action-or so I thought. I talked to a lady named Noal. She was from Africa (she said). It sounded like she had an Irish accent. She looked at my file. She told me she would fix the mower since it was only a couple of months old. If I did not like it for any reason, Sears would replace it.She said they would bring me a brand new one, unload it, load the old one up and be gone. I ask her--For any reason? She affirmed! At this point I have just had some serious shoulder surgery-my fourth. They sent a tech to my house. he fixed the problem ( I guess). He ask me if I had any vibration problems with the mower? I said yes. He told me the reason I did was, it had a 21 H.P. engine of a 10 H.P. frame. Basically this 46" Craftsman mower was destined to be trouble! I called Noal the next day and told her I would take the second option of trading mowers. I did want the new one. She then said her supervisor would not let her, she claimed she had made some type mistake. The reason I wanted the new mower was to sell it, and buy a decent mower (with nothing to do with Sears). She went on to say that, they did authorise her to offer me a $50.00 gift certificate! I passed! I told Noal that I took her at her word. She did admit that is precisely what she had said. But her supervisors would not allow it. Bottom line is this: I wouldn't trust Sears in an outhouse with a muzzle on! This Craftsman is junk, Sears representatives tell lies and I am stuck with a Craftsman mower that has a 21 H.P. engine sitting on a frame made for a 10 H.P. mower. Sears has seen my last business. They did everything I described above. Noal told a bald face lie. She is a rep with Sears. And Sears had the gonads to offer me a $50.00 gift card to their own store. I would never buy anything from Sears ever again-period. When you deal with your Sears (especially) if you are in Huntsville AL-don't! Get out of the store as fast as possible. Treat as you would the devils home. They are not honorable! |
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To User995037,
I want to apologize for the delayed response to the situation with your riding mower as I just came across your post. I’m very sorry for the poor service you received while getting your mower repaired. From your post I can see that this has been a source of great frustration for you and we would like to assist.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at [email protected] so that we might discuss your difficulties. In the email, please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (User995037) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support |
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| I purchased a Samsung refrigerator model# RS261MDRS in Sept. 2010 along with a service contract. Since that time we have had a continuous problem with the icemaker. It throws ice all over the place irregardless what we do. We have had a service rep out at least 4 times to which all of them stated that it is a design issue and cannot be resolved. They have replaced the entire icemaker and that did not resolve the issue either. The last 2 reps that were out both said that it cannot be fixed, it is what it is. Yesterday, my wife called the resolution center, what a joke, she said that the icemaker has to be replaced 4 times without success before they will replace the refrigerator and then only with the same brand and model number. Now why do I want to tie up my time 3 more times just to have the service rep tell me that it cannot be fixed and why do I want another of the same if it will not work any better? Also when I tried to call the resolution center all I got was more numbers to input which took me around in a circle and not letting me talk to anyone. We certainly wish the icemaker would work correctly, we do not wish to have to have it replaced as it takes time and more effort on our part, but it needs to work and if it doesn't which it doesn't then it needs to be replaced with another model or brand. Also, who is going to reimburse me for my time. I already have over 20 hours invested in this and now I have to invest another 20+ hours and then what happens. This is unacceptable |
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