Sears

Sears Sears.com web says 'today only free shipping with coupon code SHIPTODAY' but not true Hoffman Estates, Illinois

18th of May, 2011 by User330142

Sears put a big note 'today only FREE SHIPPING with coupon code SHIPTODAY' on the main page and on the item I am interested in 'Oxford Creek 5-Piece Faux Marble Top Counter Height Dining Set item#00823546000'. But when checking out, there's no place to enter the coupon code. When called, they said the item is oversized and they have to charge shipping (over $200). Also, Sears state on the web side that they match price. Though, when you ask them if they can match including shipping they said NO. So, that matching they said is really meaningless.

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Comments

4965 days ago by SearsCares

To User330142,

I understand and apologize for the confusion dealing with this online order. I'm sorry for any frustration it caused. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at [email protected]. Please send us an email providing a contact phone number and we will call you directly. Also, in your email please provide the screen name (User330142) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

4365 days ago by 15690

SEARS OUTLET FRAUD, Got a twenty dollar off coupon code for my order of a toolbox that was to be new in the box. Well the toolbox was out of the box being used as a work station at the counter with a pile of crap on it, with damage too. I asked If I could have some cardboard to place it in my truck, remember I bought it as new in the box ! Nope your on your own was the reply and then a system wide crash of their computers. Gee I just traveled 50 miles to pick this up, You'll have to come back tomorrow was the reply.. So much for trying to avoid the over priced shipping option. And for that $20 of coupon code if you use in thirty days, with a $299 order, well gee it's bogus won't work no way no how. A note to customer service was a no reply. Sears won't be happy until the doors slam shut.