Sears Mastercard

Sears Mastercard Poor Dispute Department/No backing for consumer Sioux Falls, South Dakota

11th of Nov, 2010 by User497934

Make sure you never need to dispute with Sears Mastercard

Everytime I have called in for a dispute with the credit card, they have not tried to help with charge reversals in any way. One time they realized that the merchant was a fraud and reversed in my favor and they changed the reversal in the merchant's favor. When I continued disputing the charge they did give me a credit of $100.00 because by the time they reversed the dispute the charge in the merchants favor, he was out of business.

Today when I called to dispute the charge they told me to report it to the Better Business Bureau..huh?

They are definitely for the merchant and not the customer. After 21 years they will not be my credit card any longer.

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Comments

4933 days ago by Sweetyamaldas

I had sear account back in 1996 and I got charges foe around $500. I did not have any idea how I got them I dispute them and canceled my account. Sear send the charges to collections, I try to call them they asked my to pay for things I never even bought?!!!
Now I am trying to do my refinance my home loan the sears bad credit comes :(
I am trying to resolve this no luck all I get run around