Rooms 2

Rooms 2 Go A company not willing to make good on their name and product Charlotte, North Carolina

14th of Aug, 2011 by User719287

In 2010 my wife and I purchased a sleeper sofa 10928337,($649.99, plus 59.99 for material
protection) loveseat 10228333,(479.99, plus 49.99 for material protection) and chair 10529127, (399.99, plus 39.99 for material protection) on September 5,2010. Our total amount of 1679.94. Nevertheless, approximately 3-6 months after having the furniture, we noticed the quality of the sleeper sofa, and loveseat and chair were not as expected. we noticed the cushions in loveseat and sofabed began to compress and sage instead of holding its shape, resulting in sitting low into the loveseat and the sofa and the chair had this horrible squeaking notice ( a tech came to look at it, he got it to stop, but it has started again). In addition, the padding on the arms of both pieces where not sufficient, we could feel the frame of the furniture. Also, my wife noticed the bottom of the sofabed sags low to the floor if anyone sits on it and the mattress on the sofa bed is so thin, that it feels like you are sleeping on the frame itself, we have to use a air mattress to compensate for the discomfort. We do not have children and know how to respect our furniture. We contacted the company and a technician came out to examine our complaint, he removed the cushions, and pressed on the arms of the chairs and used his hands to "test" the springs and he said that nothing would be done because there was no damage. Our complaint is not that it damaged, but the quality of the furniture is inferior to what was advertised and expected. Furthermore, they have the nerve to rip consumers off even further by charging $100.00 for delivery. Rooms 2 Go will show quality furniture in the showroom, but deliver substandard furniture to their consumers. We are asking to be refunded our money for the entire purchase including the material protection for each item listed above. I would tell every and anyone that I know, do not purchase your furniture from RTG, you will be greatly disappointed.

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