Consumer reviews and reports on scam companies, bad products and services
RockAuto.com RockAuto, LLC Sent me the wrong part and refused to correct the problem. Internet, Internet
14th of Nov, 2011 by User455942
I ordered a Timken seal, part # 2955, which is supposed to have a flange on it. According to both rockauto.com and timken.com, this seal is a flange seal. The original seal is a flange seal. What I received from RockAuto is an NOK seal in a Timken box. NOK part # UH0580E, which does not have a flange. I called and spoke to Josh at RockAuto and he informed me that this is an acceptable substitute. I disagreed, and tried to explain to him that I ordered this part specifically because it is shown in the image with a flange, and the description reads, "A flanged design allows for easier and proper installation and helps avoid cocking." He sent me a return shipping label but expects me to pay return shipping for a part that is clearly wrong. I e-mailed him several times asking him to simply issue a refund. He declined. Worst customer service I've ever experienced. Buyer beware.
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Comments
4756 days ago by Ws6man
I too had a bad experience with customer service. They should tell you up front that nothing is returnable, even if they sell you the wrong part.

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