Rent A Center Ripoff and Rude Staff/Manager Liberty, New York

29th of Dec, 2011 by User126817

i specifically let rent a center know that i would become one of the bad consumers asap... i am nine teen years old and was looking for a computer for college and thought rent a center was going to give me a deal. i really didnt mind having to pay 1,000 something + dollars on a computer because i really did not have the time to save money for a computer to buy out right from the store and college classes were going to start soon. when going to rent a center all the staff were really kind and friendly in speaking to me and i picked out an acer touch screen desktop for my computer. i brought the computer home and used it for a few weeks i assume about after close to a month my computer started acting up terribly. i sent the computer into rent a center so that the problems on it could be fixed. for about three days the computer was away and the manager of the store called my mother to come pick up the computer. when the computer came back to me and i turned it on i was alright and believed nothing more wrong would happen to my computer. during the middle of the early night while cooking dinner i noticed my computer shut down and restarted itself saying start up repair it kept doing that repeatedly and i told my mother about it. i was told the computer was repairing itself yet it was the same problem i sent it into the store for so they could send it into their "service center" to get fixed. they told me to simply make a back up cd and deal with it on my own?? i had a friend who is tech smart come to my place to take a look at my computer for me and he told me that within a few months i wouldnt have a computer anymore because it had a bad hard drive from the sounds the computer was making. which was weird to me as well when i listened to any kind of music online or offline the computer would literally sound like it was ill and dying. i spoke to my mother about it and told her that it needed to be sent back to rent a center and i was not satisfied i wanted to switch it for another computer that worked. rent a center gave me a loaner and told me i had to wait until my desktop was "fixed" or they were told it could not be "fixed". while holding onto the loaner nothing went wrong at all. i put the same exact programs and everything on my loaner plus more than what i did on my desktop and the loaner worked 100% perfectly for me. almost a whole month went by and they told me that i had to give them the loaner back asap because i was not allowed to keep the loaner. i asked about the switch and they told me that i could have ad laptop that they had chose for me or my desktop back. i told them i was not taking the desktop back because it had a bad hard drive on it and the manager began laughing at me and got really rude with me as well trying to argue with me. he gave me a smaller laptop that is way cheaper [about 500.00 less] than the desktop i purchased and told me i still had to pay all payments of my desktop. that my two choices was either recieving the laptop or my old desktop back again. within the whole argument he try to claim that rent a center dont cover viruses and i put a virus on my desktop. i told the manager to stop being rude and viruses was NOT the problem it was the hard drive that was faulty. which it is not right if i paid over a thousand dollars to have a computer shut down completely on me. the manager was also rude laughing in my face and trying to get loud when i told him i would put out a bad complaint about rent a center and if he kept up with the non sense i will bring him to court. again he over looked me saying the computer had a bad hard drive and told me he had legal documents i signed stating rent a center does not cover viruses. so i cant get him for the desktop but i can take the company to court or the manager to court and get them for costumer satisfaction that is also clearly stated in the legal documents //their contract that i signed and the manager violated it big time. i had to go home with a second hand lap top that is about 500.00 cheaper than my desktop and my desktop was brand new. rent a center and the rude staff really made me angry... not stating the fact the laptop i recieved from them the cover on it is all scratched up and the letters are missing and tore up where it says acer and the inside where the mouse is, is beat up and rough a bit. the staff also had recovered the computer right in the store because i made it appoint that if i got home and the computer had a virus on it after the first few days of me using it i would really not be happy and there would be issues. i am angry enough because i have to still pay the same price for my desktop and the manager gave me a way cheaper lap top. rent a center staff are all rude and they rip people off BIG TIME!! I wish New York would stop being so dumb and shut the company down as soon as possible. As for now I am going to take own action and thinking about getting poster board and putting a poster up near the rent a center near my location warning people not to go in there to rent anything its a scam and taking further action as well. I will be looking into taking the company to court for my rights as a costumer. i am probably missing a bit of details but if anyone wants to know the whole situation i dont even mind sharing because i wasnt trying to write a book i am really mad though at the company and think everything they did to me was ridicolous. i dont recommend anyone go to rent a center unless they are planning on getting a bad deal. if thats case make sure you have good money on hand first to waste...bunches of it.

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