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| Reeves BMW Reeves BMW Tampa Service Terrible Service from Service Department when they must work for free for their error Internet |
| 9th of Oct, 2011 by User485121 |
| I went into Reeves BMW Tampa for a steering alignment given new tires purchased elsewhere. I took my car home after paying for the alignment and found that it drove WORSE than it did when I brought it in. I called the service dept. asking how this is possible, the guy told me to give it a few days to let the suspension "settle in" so reluctantly, I agreed. I called back 2 weeks later to schedule a realignment given the problem and this time they weren't getting paid for the work. I was given every excuse out there to try and put the blame on me or on my car (which has not had any accidents or frame/suspension damage) and when I rebutted, they knew they had no other excuse, so they had to work on my car, again. Before handing over my keys I advised the service manager I wanted to go along for the test drive with the mechanic after the work was complete and of course, they all conveniently forgot - shop manager, service manager (main character) and the service director were all in the office. I get my car back dirty, where there were greasy palm prints on various sections of the car, both inside and out. I found scratches on the wheels, all 4, where the alignment machine attaches to the wheels (it is supposed to make contact only, in this case is appears the contact points were torqued down tight ripping the wheels clear coat in a circular fashion). My steering wheel has scuffs on it where hardware was again improperly placed to hold the steering wheel down during the service. Given the carelessness and lack of attention to detail I went ahead and submitted my own alignment specifications, all within BMW specifications for the car, nothing that could be viewed as out of spec so as to void any warranty or cause any possible failure due to exceeding limits. When I got my reciept, the service Manager had the audacity to note that since I provided the alignment specs I void the warranty on the alignment, thereby negating the possibility of another round of lackluster service. I advised the service manager to simply give me my keys and I would not return. Although the service manager gets all the credit for this memorable experience, the director said that once we were done with this alignment, we (Reeves and I) were done with this issue. To me that sounds like a shove out the door - simply because they caused a problem where I had to go back and waste MY time leaving work early for this? Ridiculous. Be aware consumers - this dealership doesn't like to be proven wrong and even less to have to work for free, they paid me back as best they could - with damage to my steering wheel, to all four wheels and grease that took more than soap to remove (polishing compound). The moral of this story, avoid Reeves BMW Service at all cost, even if you have to drive a bit further or spend a bit more money. I did manage to find great service for BMW/Porsche/Audi at Steele Automotive, Tampa. Look them up: I hope this report keeps others from having to experience something so very unprofessional. |
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