| Reebie Storage |
| Reebie Storage & Moving Co., Inc. Allied Van Lines International - Chicago Delivery Several Weeks Late, Nothing But Excuses, No Compensation Offered, |
| 4th of Jul, 2011 by User265489 |
| Where do I start? We hired Reebie Storage & Moving Co. to move our family from Weston, MA to Malibu, CA. Since they are my customer (I recently sold them a phone system), they gave me a very, very good price. Someone I had a working relationship with there assured me they were the best, and that I wouldn't have any problems. A local agent for Allied Van Lines International arrived at our house, on time, and on the day expected. They were courteous, careful, and got everything loaded up into their truck. I was surprised at how efficient they were, while still taking care with each item they loaded. I left the next day and drove to Malibu, CA with our second car in tow behind me. I was told it would take 7 to 14 days for our belongings to arrive at our new house in Malibu, CA. A few days later, I was in our new home, and shortly after that I picked up my family at the airport and we prepared to 'rough it' for a few days without any furniture, kitchen items, clothing, etc. It didn't take long for things to go wrong - very wrong. We got a call from Ana Diaz at Reebie Storage & Moving Co., who told us that she was 'very sorry', but our belongings weren't arriving on the last day of the delivery window. She said it was the 'busy season' and that Allied Van Lines International was 'overbooked', and that our things hadn't even left Boston yet! She had no idea when she could 'get them on a truck', but she would call me back shortly. Two days later, after I called and emailed her a few times, I finally heard back from her and the company CEO, Sal Manso. They took turns explaining how sorry they were, that they didn't know how this could happen, and that they would 'get to the bottom of it' and would 'be in touch shortly'. I finally hear back from them Friday, July 1 around 4:45pm Eastern Daylight Time, at which point they told me to call (800) 470-2851. I asked what the number was for, and they said it was the Allied Van Lines claims department - I should call them, they would pay for 100% of hotel and 50% of meals, etc. By the time we got off the phone, Allied's claim department was closed for the long weekend (it was July 4th weekend). I called Allied Tuesday, July 5th and spoke to someone in 'claims' who told me that I needed to call 'customer service'. I then spoke with Emily and Kathy in 'customer service', both of whom told me they would speak to Reebie Storage & Moving and get back to me. I have not heard from either one yet, despite having left a voicemail for each one of them today asking them to call me back. Finally, someone told me to call Karen, the manager in customer service. She said she would try to reach Kathy for me, since I had been working with her already. She got Kathy for me, who told me that my move was an 'Allied Express' move (no idea what that means, and apparently neither does she), which limits me to $75 a day. I don't know if any of you have eaten in Malibu recently, but that barely buys dinner for a family, let alone a hotel ($400 to $700 per night). It gets better - our belongings are now schedule to arrive mid to late JULY. Yes, 4 to 5 WEEKS after they were picked up! To add insult to injury, Sal Manso, the CEO of Reebie Storage & Moving Co. called to demand credit card payment in full for the move (apparently they did not charge my card in the beginning when they were supposed to). He expects payment IN FULL for the move! Are you kidding me? I would have been better off giving everything away I didn't need, and packing the rest on top of my car or shipping via UPS. At least then I wouldn't feel robbed, cheated and scammed by people who don't seem to care one little bit about how much this is affecting my family and my business. |
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