To top that, they won't pay for the pest inspection when it clearly states that the inspection would be at no cost to me. When I addressed this (I sent a copy of the form to them) they stated that they checked this and even though the wording was incorrect I was still liable for the payment to the Pest inspection company.

So now I'm out the $440.00 deposit, the pest inspection fee $125.00 and no refi on my home. I wouldn't attempt to do business with these con artists for anything. Also, The "specialist" I was assigned happened to take a vacation or something, but was not available for over a month and I was passed off to another person twice.

Very unprofessional. Don't trust these people.