QE Shop

QE Shop JPM, Inc. Happy to take your money, but don't like to honor their refund policy and return it. Des Plaines, Illinois

17th of Mar, 2011 by User938208

In October of 2010 I purchased a Q-Ray bracelet from QE Shop for $99.95. The bracelet did not fit well and I did not like the style once I received it. I called and talked to James Park, who reluctantly agreed to honor what he called a "misprint" price for a more expensive model at $149.95. Because I wanted the bracelet for a golf tournament that I was leaving for in a few days, I agreed to allow James to charge my credit card for the 2nd item with his promise to refund my first purchase once I returned the first bracelet. He gave me an RA# and I sent the item back from IN to IL the very next day. I waited and waited, but never received any refund. Then I began an exhaustive emailing and phone calling effort, giving this company every benefit of the doubt possible, but still never received any refund. I never even received any replies to the 4 emails I sent directly to James (who I believe is the owner of this company). I found it interesting that the one time I was able to speak to a real person at one of their numbers, the lady told me that it can often take "them" (customer service) days to return calls about such items. So this must be a common theme for them - NO customer service. I suspect that they rarely refund money unless someone makes a big deal about it like I have now decided to. I admit that I'm speculating, but if my hunch is right, they are probably charging for 3 or 4 items for every one they actually have to part with.

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