Protect My

Protect My ID Serving the customer is their moto but actually serving themselves is more truthful Irvine, California

26th of Mar, 2011 by User186614

I enrolled with PMI on March 2nd of this year. I called on the 4th and canceled my account. Spoke with a girl there. Unfortunately did not write her name down. Several days later noticed a 12.95 charge on my pending transaction on my checking account. Called the company. Spoke with Jacob. Explained the situation. Credited the 12.95 immediately. Explained to him that if charged went though the bank with charge me a 34.00 OD fee. told me if that happened to call back and company would take care of it. Charge did go thought, OD for 34.00 was applied and I did call the company back. Jeremy, a customer service representative and Amber, a supervisor told me that their company would not do that and I needed to talk to my bank. They did give me a fax number for their customer relations department to fax them a request to remove that 34.00. I faxed them a letter stating the situation and told I received a letter from them dated 03/24/11. It stated the same thing that the other individuals had said and it was obviously that no one had researched this before writing this letter. I called the company back one more time. The man I spoke with stated that all called with noticed and that if I had called it would have been seen but could not see the discussion I had had with the first man the first time I called in. As far as I am concerned this company things much more of their money then they do their customers which tells me that if they are suppose to be looking out for their customers needs and their information they would be listening harder to what their customers are telling them. I would have to think really hard before doing any business with this company again.

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