ProLash

ProLash Mineral Science Total Scam - stole from my account without sending product Radnor, Pennsylvania

14th of Apr, 2011 by User328616

What a total scam this has been!!!! I was charged a small shipping charge (less than $5.00) for a 15 day trial of this company's ProLash. They immediately charged my account the shipping charge but never shipped the product. Today I discovered they withdrew $119.32 from my account for the product. When I called the company to complain and ask for a refund I was informed that they would not refund my money and even stated they had a tracking number for the trial. They told me the use DSL who in turn uses the USPS for deliveries. It all sounds pretty lame to me. It's just a way to get $125.00 from us. I am totally upset and disappointed in this company and it's refusal to refund. I even called the same day I ordered the trial to cancel the order. How dare they charge me the full price for the trial. They have finally agreed to refund $59.00 but that's all I get. I don't even get the trial product to try. I was offered the tracking number so I could file a claim with the USPS. What good is that? I'm looking for the next step I can take to file a claim with the BBB and anyone else I can. Anyone have the same experience? Any results? Any suggestions?

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Comments

4882 days ago by Crystaldgriffin

that same thing just happened to me and they are telling me that i do not get any of my money back

4881 days ago by Anonymous

they finally agreed to pay me half my money back.

4881 days ago by Belit

so that is their scam then. they charge you... then refuse to give the money back and after a long fight they pay back half... report it to the police and the BBB, the police part if the number as growing of complaints they will act on it.