Progressive Automations

Credit card currency fraud

2nd of Aug, 2014 by bkeevil

I ordered some parts from this company and was quoted and invoiced for $353.24, however when I checked my credit card bill I saw a charge for $393.02. They have refused to correct the mistake.

This company is located in Richmond BC. Generally when a Canadian customer does business with a Canadian company the transaction is conducted in Canadian dollars, which is the legal currency of this country. For whatever reason, this company chose to bill me in US funds. At no time in their online order process do they tell you that they intend to conduct the transaction is in US funds.

I purchased from a Canadian company to avoid duties and exchange fees. If I had known this company was pricing it's products in US funds then I would have made my purchase from another supplier.

The sales staff at Progressive Automations are unreasonable, behave unethically, and I highly recommend that anyone looking for actuators and parts avoid dealing with this company.

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Comments

3757 days ago by Bkeevil

After numerous emails with their sales staff they have refunded the difference to my credit card.