**PRICELINE.COM SUCKS** (Lies

**PRICELINE.COM SUCKS** (Lies about free 1st bag) then charged 40.00 at Airline! Airtran, Priceline, Priceline.com Lies, deceit, games, bait and switc

22nd of Nov, 2010 by User581639

This is pretty simple, PRICELINE.COM are liars. I called before I purchased tickets through Priceline to ask about the "1 bag free" with Airtran. Why? Because I know Airtran charges. The woman told me it's a Priceline promotion they had worked out with Airtran! Pretty cool, so I went online and booked my hotel stay and flight for this last weekend (20th of Nov.) So, I arrive at the airline to find out I was lied to. They want 20.00 for my bag.. I tried to speak with them and they told me it was a Priceline mistake and Priceline had to deal with it, and if I wanted to fly it was 20.00 each way. I called priceline and nothing, I emailed them and I get: Dear Damon, Thank you for taking the time to send us an e-mail. We understand that
you were informed by us that baggage fee is free regarding your vacation package reservation for Baltimore. Our records indicate that we have already addressed your concern. We
understand that you are not satisfied with the resolution. We reviewed your issue again to confirm that we did not overlook
anything that might support a more favorable resolution. There is
nothing we can add to what has already been stated in our previous
correspondence. Although we empathize with your situation, we are truly
unable to assist you further in this matter.
We apologize for the inconvenience. Sincerely, Prakash C.
Customer Service Specialist They are liars and deceitful... AVOID THEM AT ALL COSTS!

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Comments

4758 days ago by ExUSMC4066

User581639 - I've used priceline several times and did not pay for my 1st bag. U wanna kno how? I had priceline to put it in writing on my flight itinerary before I paid for it. NEVER let anybody tell u something like that over the phone or online...ALWAYS GET IT IN WRITING. Wen I checked in my bag at the counter they tried to charge me 20 bucks and I calmly showed them my itinerary from priceline and the airline had no choice but to say they would take it up with priceline b/c they had to honor my itinerary.