| Premier Parking Ventures |
| Premier Parking Ventures Orlando Airport Beware of using the Premier Parking Ventures airport parking services, the website advertises $3 but later h |
| 29th of Jun, 2011 by User662229 |
| I recently used your parking facility and have several concerns that I would like to express. On June 03, 2011, I made reservations on line with your website and the website is very misleading by showing a $3 per day fee, however, the website does not show the additional $3 per person shuttle fee until after the reservation has been paid for. After paying on through the internet then the $3 shuttle fee is printed on your receipt at the very bottom. On June 21, 2011, we arrived at the 3719 McCoy Road for parking and was informed that they were over booked and directed us to their sister lot at Red Coach USA located at 2704 Jetport Dr. Last year Ive used the services of Red Coach USA and was never charged the $3 per person shuttle fee which with two people totaling $12 additional to the website fee. Upon our returning on June 28, 2011, to retrieve our vehicle, I followed the instructions to pick up luggage prior to calling for shuttle service. After having to wait 40 minutes at the airport I decided to call the (407) 851-2886 again only for the call to be directed to an answering machine so I called the number once again for the customer service employee to place me on hold for ten minutes without coming back to the phone. While I was on hold my husband heard a man yelling anyone for Red Coach? This is another disappointment because we were not informed to look for a white van marked (TravelLyx) instead of Red Coach. After the driver picked us up from Terminal A the driver had to finish loading up the van to have a full load of people which means we drove around to Terminal B side. Along with myself there were several other individuals who were voicing their opinion of how unprofessional the services were and asked for the customer service telephone number and was given the name of Jessica. I myself decided to write my concern about your agencies disregard for satisfied customers but instead focusing on revenue to the extent that its having customers inform the front desk of not utilizing your services again. Beware use the Premier Parking Ventures only if you want to add a Big Headache to your vacation or other planned trips. |
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| Good afternoon, the website Premier Parking Ventures for Orlando airport parking most certainly does show the $3.00 per person each day shuttle fee. Before you even put in your dates for parking there is a full details tab that specifically states the $3.00 shuttle fee as well as the cancellation policy. Premier Parking Ventures is an online reservation management system for independently owned airport and cruise parking facilities. For Orlando if for some reason the lot becomes full due to late pickups they will direct passengers to there overflow lot in order to accommodate passengers with prereserved reservations. Again Premier Parking books the reservation and what happens at the lot is solely due to the actions of the lot staff not Premier Parking. Premier Parking is not a scam site and does support parking facilities all over the US. |
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| I have used Premier Parking many times in the past year in Tampa, Miami, and Ft. Lauderdale and have been very pleased with their service. I did just check the Orlando part of the website and see the $3 clearly stated in the Full Details section. In all the other places I used them the shuttle was complimentary and I had no problem with drop off or pick up. |
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| I had the same exact problem... and after a while on the phone with one of their reps they agreed to refund me half of the amount I paid eventhough my reservation had just been made minutes before my phone call...SCAMMERS... |
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