Precision Door Precision Overhead Garage Door Service Charged me almost $900.00 for an overhaul of my garage door. Scottsdale, Arizona

31st of Jan, 2013 by User432981

I called Precision to come fix my garage door and possibly 'refurbish' (my term) it. The sensors were off-set, so Joel, the tech who came to my home, was able to amend that within literally seconds. He then commented that my door was "unsafe," which is what I had felt, since it is a large door on an older frame. He then convinced me that the only way to really take care of the problem was to replace the door, although an overhaul was an option, which he did not recommend. I told him to go ahead and order the door. He said it was a special order because it's brown, so the order wouldn't actually go out until the following Wednesday, this being a Friday afternoon, and would not be delivered for 3 weeks thereafter, and all told would cost me $1,202.30. He needed half up front, so I gave him a check for $601.15. I agonized over the cost all weekend, and thinking I would be leaving a message (Sunday afternoon) on voicemail I called and unexpectedly got an actual human being, Christeena (her spelling). I told her I wanted to cancel the door and just get the overhaul. She relayed the message to Frank and Sandra and read to me what she had sent them. No one ever called me back. After many calls to the company I finally received word on Tuesday that they were charging me 50% (exactly what I had already paid) to cancel the order. I asked them if they could just apply that amount to having the door overhauled. I was told by Frank that would get back to me on that, which they never did. Every time I called I was told they tried to call me back but had the wrong number. Hello? Caller ID. Finally Joel came out to do the overhaul, but told me he was more concerned about the esthetics of the door, but that the door was "mechanically sound." This was not consistent with his initial assessment, and such a blatant rip off. He shuffled me back into my house every time I looked out to see what was going on. There was a lot of banging. I did witness Joel spraying something on the door tracks. That was all, and I was charged an extra $272.16. I do have to say the door is much quieter now!

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